Customer Service Support
You can submit applications for all our permit types through the Seattle Services Portal.
For customers who need language assistance or technical coaching, staff assistance is available via virtual meetings, email, phone, and limited in-person help is offered Tuesday-Thursday, 10:30 a.m.-3:00 p.m., at our Customer Information Desk on the Fourth floor of the Seattle Municipal Tower.
Street Use Permitting Timelines and Updates
How to Get Help
Request a virtual technical coaching appointment with a Street Use reviewer:
- Available between 10:30am-noon and 1-3pm daily
- To request a virtual coaching appointment, email SDOTPermits@seattle.gov or call (206) 684-5253
- For email requests, include your name, email address, permit number, and questions so the reviewer can prepare in advance
Information on how to apply for a permit:
- Visit the permit type website on our Permits Page
- Visit our how to apply for a permit help articles for step by step instructions
Email dot_su_ssportal_questions@seattle.gov for:
- General Seattle Service Portal navigation
- Understanding your converted permits
- Contact cleanup or fix needs
- How to access invoices, respond to corrections, satisfy a condition, how to give access to your permit etc.
Email SeattleServices_ITHelp@Seattle.gov for:
- Seattle Services Portal account issues
Email dot_permits@seattle.gov for:
- General inquiries and coaching
- Application changes for unassigned records
- Contact changes for permits in process
Email the assigned reviewer for:
- Corrections required response clarifications
- Permit status inquiries outside the permit timelines posted above
- Changes to already submitted applications when the task is assigned
Email the assigned inspector for:
- Job start changes after the Initial Inspection has passed
- Inspection questions including notification, inspection results etc.
- Schedule an on-site meeting