Street Use Permitting Timelines and Updates

How to Estimate Permit Timelines for Street Use Permits

You can find more information on the following topics in the Understanding the Street Use Permit Process, Record Status, Target Dates, and Permit Timelines help article.

  1. What are the Street Use permit process steps?
  2. What happens at each permit step and how does it get assigned?
  3. How do I check and understand the status of the SDOT Street Use record?
  4. What does Targeted For date mean and how is it determined?
  5. How long does the overall permit process take?

As of May 10, 2021, review times are currently:

For All Permit Types

  • Application timeline: 3 business days

ROWM Permit Timelines (including application time)

  • Initial Full review: 8-9 weeks
  • Single review: 3-4 weeks
  • Extensions: 5-10 business days

Street Improvement Permit Timelines (including application time)

  • Initial Full review: 7-9 weeks
  • Corrections review: approx. 6 weeks

Utility Major Permit Timelines (including application time)

  • Initial Full review: 8-10 weeks
  • Corrections review: 6-8 weeks

PSM Permit Timelines (including application time)

  • Initial Full review: 10-12 weeks
  • Simple review: 5-8 weeks

These are average timelines. Owing to an increase in permit applications combined with reduced capacity, our timelines are higher than normal. We are working diligently to reduce these timelines in advance of our transition to Accela in November. 

 NOTE: If a ROW Management Design Guidance meeting is required or correction cycles are necessary, additional time will be added to the timelines above.


How to get help after launch

Previously Recorded External Training Workshops

You can access the recording and associated PowerPoint Presentation for the external workshops listed below in the Previous Workshop section of this webpage

    • Street Use Inspection Types and Notifications
    • Seattle Services Portal Overview
    • Utility Permits Overview
    • Construction Permits Overview
    • Street Use Permit Amendments External Workshop

How to Find Your Converted Permits

As part of this migration, we are also automatically converting all open Street Use permits currently in Hansen. Converted permit numbers will reference the Hansen permit number for easy tracking using the formats as shown below:

      • ROW Construction (Construction Use): SUCONSTX12345
      • Minor Utility: SUUTILX12345
      • Utility Major: SUUMPX12345
      • Street Improvement: SUSIPX12345

In order for you to be able to see your converted permits, one of the contacts on the converted permit(s) will have to match the information associated with your Seattle Services Portal Account.

This can be difficult if you are not sure what contact information (email, phone number and individual or organization name) is on the Hansen contact or if you had multiple contacts in Hansen.

The first step in finding your converted permit(s) is to go to the Seattle Services Help Center and find our Help articles on how to find and search for converted permits in the Permits – Street Use section.

To link your converted contact to your Seattle Services Portal account, go to our How Do I Register for a Seattle Services Portal Account to See My Converted Street Use Permits Help article.

To search for a converted Street Use permit, go to our How Do I Search for my Converted Street Use Permit Help article.

If you are still unable to find your converted permit, please contact us at the contact information provided below. You can expect to receive a response within 1-2 business days.

How to Get Help

Information on how to apply for a permit:

   Email dot_su_ssportal_questions@seattle.gov for:

  • General Seattle Service Portal navigation
  • Understanding your converted permits
  • Contact cleanup or fix needs
  • How to access invoices, respond to corrections, satisfy a condition, how to give access to your permit etc.

   Email SeattleServices_ITHelp@Seattle.gov for Seattle Services Portal account issues    Email dot_permits@seattle.gov for:

  • General inquiries and coaching
  • Application changes for unassigned records
  • Contact changes for permits in process

   Email the assigned reviewer for:

  • Corrections required response clarifications
  • Permit status inquiries outside the permit timelines posted above
  • Changes to already submitted applications when the task is assigned

  Email the assigned inspector for:

  • Job start changes after the Initial Inspection has passed
  • Inspection questions including notification, inspection results etc.
  • Schedule an on-site meeting

Street Use 101 & Q&A Sessions

To support our Accela launch, Street Use is holding quarterly Street Use 101 and Q&A sessions. In these sessions, we review the permit process and Accela functionality and answer questions you may have. The next session will be held on September 20th between 2-4pm. Information on how to join the September session can be found below. 

Event link: Click Here

Event call-in number: 1 (408) 418-9388                

Event code: 146 088 1757    

Previously recorded Street Use 101 and Q&A sessions can be found here: 

Accela Workshop: Street Use 101 and Q&A Discussion

March 12, 2021

Workshop Materials: 

Accela Workshop: Street Use 101 and Q&A Discussion

June 11, 2021

Workshop Materials: 

Previous Accela Training Workshops

Accela Workshop: Street Use Inspection Types and Notifications

September 14, 2020

Workshop Materials

Accela Workshop: Seattle Services Portal Overview

October 19, 2020

Workshop Materials

Seattle Department of Transportation Accela Webinar: Utility Permits

October 26, 2020

Workshop Materials

Accela Workshop: Construction Permits

October 28, 2020

Workshop Materials

Accela Workshop: Street Improvement permits

October 30, 2020

Workshop Materials

Accela Workshop: Permit Amendments

November 5, 2020

Workshop Materials