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Pay by Phone Parking

Pay by PhoneCall 1-888-515-7275

Log into your Account

Frequently Asked Questions


 PayByPhone parking is convenient, easy and secure:

  • No more coins or pay and display receipts
  • Pay for the amount of time you wish to park
  • Ability to remotely create and extend parking sessions
  • Text message reminders can help you avoid parking citations by adding more time if allowed) without having to rush back to the pay station
  • Other great features include email receipts (ideal for submitting travel expenses), managing your account online, and adding multiple vehicles   

How Does It Work?

First time users simply need to set up an account.

Smartphone users enter m.paybyphone.com on their browser or download the iPhone / Android / Blackberry app

Google Play App Store Blackberry

You can sign up online or by calling 1-888-515-7275. You will need:

  • Mobile phone number 
  • Credit card (We accept Visa, MasterCard and AmEx)
  • License plate of your car(s)

The next time you call or log on, your details will be automatically recognized so just enter the time you want to park and location number from the nearby PayByPhone sign.

Frequently Asked Questions

Where can I pay by phone?

Pay by phone is allowed on any block with paid parking and a pay by phone sign.

Use the correct Location Number for the side of the street that you are parked.

Look for pay by phone signs near a pay station for the unique Location Number.

Parking payment by phone is NOT portable as it is with pay stations. DO NOT use a location number from across the street or around the corner.

Check your License Plate

Make sure to enter your license plate correctly and to choose the correct vehicle if you have several plates on your account. Otherwise, you might get a ticket for non-payment. 

How does enforcement work?

Nothing changes at the pay station, and pay by phone users do not need to display a receipt. Seattle Police Department Parking Enforcement will see your payment status automatically in real time on their enforcement equipment.

What if I get a parking ticket?

If you believe you have received a ticket in error, please contact the Seattle Municipal Court. Instructions are on the back of the ticket. You can use your PayByPhone account to check payment status. Please print out copies to bring or send to the Seattle Municipal Court. They will not accept visual inspection of your phone as proof. More info is here at http://www.seattle.gov/courts/ticket/ticket_opt.htm

Can I pay for parking for the next morning with my phone?

At this time, overnight pre-payment (between 10 PM to 4 AM the next morning) is not possible with PayByPhone. Please go to pay station between 10 PM and 4 AM.

After 4 AM, enter the total time to park (e.g., at 5 AM, enter 5 hours to pay until 10 AM—3 hours for 5 AM to 8 AM and 2 hours for 8 AM to 10 AM). You will only be charged for the time purchased during paid parking hours.

What if I have a special license plate?

If you have a Washington State-issued specialty plate, it’s very important that you enter the full license plate number as it reads on your vehicle registration. This is different than the symbols on your plate. For example, for a University of Washington plate, use WSMPLE.

Paying by NFC or QR code

Customers with near field communications (NFC) capable smartphones can tap the NFC logo at pay station to initiate streamlined payment. Scanning QR code opens mobile paybyphone.com.

Is it safe to make a credit card transaction on my smartphone?

Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during transactions. The City does not store or retain your credit card number.

As a business or association, how can I promote parking pay by phone to my customers?

SDOT has educational materials available for businesses and associations to promote parking pay by phone. Click here for more info.

Have other questions about using PayByPhone?  Please visit http://paybyphone.com/faq/

New users:  SIGN UP NOW!

Or existing users login here: PayByPhone.com 


 

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