Utility Bill Assistance
All are welcome here.
Utility assistance programs are open to all income-qualified customers to apply, regardless of their race, color, national origin, citizenship or immigration status, sexual orientation, gender identity, or presence of a disability. We are committed to serving all utility customers and do not ask about citizenship or immigration status.
We understand that the pandemic, inflation, and rising housing costs have made it harder for some customers to afford essential services. That’s why we’re here to help with financial resources to help you get caught up and stay caught up on your utility bills.
Payment plans
Pay what you can now and spread the rest over time with flexible payments.
About SPU's payment plans
Short-term payment plans
If you can pay your past-due balance within 60 days, you can set up a short-term payment plan:
- Online: Use the Utility Services Website to set up a plan for your SPU or Seattle City Light account
- By Phone: Call Customer Service at (206) 684-3000 for assistance
Don't have a profile? Set one up today.
Long-Term Payment Plans with PromisePay
If you need more than 60 days to pay your past-due balance, PromisePay offers flexible, easy-to-manage options:
- Choose a payment plan that fits your budget and set a payment schedule that works for you
- Sign up and manage your plan anytime, 24/7, through the PromisePay portal
Receive helpful text reminders and tools to stay on track with your payments.
How to Get Started:
Residential customers: Sign up online through the PromisePay Portal.
Bill Assistance Programs
Utility Discount Program
If your household income is at or below 70% of the state median income, enroll in the Utility Discount Program to receive an ongoing 50% bill discount on your water, sewer, and solid waste services from Seattle Public Utilities plus a 60% discount on Seattle City Light electricity bills. Learn more about the Utility Discount Program.
Emergency Assistance Program
Income-eligible residential customers can get help paying their utility bill immediately through the Emergency Assistance Program. If you qualify, you could receive up to a maximum of $518 a year ($1036 for households with children under 18) toward your past due balance. Find out if you qualify for Emergency Assistance Program.
If you are enrolled in the Utility Discount Program, you may also be eligible for Emergency Assistance Program. To find out if you qualify, call SPU Customer Service at (206) 684-3000.
Translations
This content has been professionally translated in other languages.
Este contenido ha sido traducido profesionalmente a otros idiomas.
此內容已被專業翻譯成其他語言。
Nội dung này đã được dịch chuyên nghiệp sang các ngôn ngữ khác.
Qoraalkan waxaa si xirfad leh loogu turjumay luqado kale.
이 콘텐츠는 전문적으로 다른 언어로 번역되었습니다.
ይህ ይዘት በሙያዊ በሌሎች ቋንቋዎች ተተርጉሟል።
Need help with paying your utility bills?
Are you behind on or struggling to pay your Seattle City Light (electricity) or Seattle Public Utilities (water, sewer, garbage) bill?
We are here to help! We offer repayment options and bill assistance programs to help our customers
get caught up and stay caught up on their utility bills.
Payment Plans
Seattle City Light and Seattle Public Utilities Payment Plans
If your bill is past due with Seattle City Light (electricity) or Seattle Public Utilities (water/sewer/garbage), we offer payment plans to all residential and business customers. With a payment plan, you can pay your balance in smaller installments over time.
Bill Assistance Programs
If you are a residential customer and meet income eligibility requirements, you may qualify for ongoing
and emergency bill assistance.
Utility Discount Program
Income-eligible customers can enroll in the City of Seattle’s Utility Discount Program, which offers a
60% discount on future Seattle City Light bills and a 50% discount on future Seattle Public Utilities bills.
Emergency Bill Assistance Programs
Seattle City Light
If you’re behind on your electricity bill and at risk of being shut off, Seattle City Light’s Emergency Bill
Assistance Program may be able to help. Income-eligible customers can receive up to $710 per calendar
year in emergency assistance to reduce their past due balance. Households with children under the age
of 18 may be eligible for up to $1,420 in assistance per calendar year.
Seattle Public Utilities
If you’re behind on your water/sewer/garbage bill and at risk of being shut off, Seattle Public Utilities’
Emergency Assistance Program may be able to help. Income-eligible customers can receive up to $537
a year in emergency assistance to reduce their past due balance. Households with children under the
age of 18 may be eligible for up to $1,074 per calendar year.
Connect With Us
If you’ve fallen behind on utility bills or are struggling to make payments each month, we can work with
you to set up a payment plan and to apply for bill assistance so you can maintain your utility services.
Visit Us Online
Visit us at seattle.gov/UtilityBillHelp to set up a payment plan, sign up for bill assistance, and pay down
your balance.
Call Our Customer Service Team
Call us at (206) 684-3000 (Monday – Friday; 7:30 am – 6:00 pm) to make a payment, talk to a representative about setting up a payment plan, or apply for bill assistance programs. If you need help in a language other than English, our customer service team will assist you at no cost in your preferred language.
Visit our Customer Service Centers
Visit a Customer Service Center to pay your bills in person by cash, check or credit card.
- Seattle City Light North Service Center
1300 N 97th Street, Seattle, WA 98103 | Monday–Friday; 8:30 am–4:30 pm | (206) 615-0600 - Seattle City Light South Service Center
3613 4th Avenue S, Seattle, WA 98134 | Monday–Friday; 8:30 am–4:30 pm | (206) 386-4200 - Ballard Service Center
5604 22nd Ave NW, Seattle, WA 98107 | Tuesday–Friday; 9 am–5 pm | (206) 684-4060 - Central District Service Center
464 12th Avenue, First Fl, Seattle, WA 98122 | Tuesday–Friday; 9 am–5 pm | (206) 684-4767 - Downtown Service Center
700 Fifth Avenue, Seattle, WA 98104 | Monday–Friday; 8:30 am–4 pm | (206) 684-3000 - Lake City Service Center
12525 28th Ave NE, 2nd Fl, Seattle, WA 98125 | Tuesday–Saturday; 9 am–5 pm | (206) 684-7526 - Southeast Service Center
3815 S Othello St, Suite 105, Seattle, WA 98118 | Monday–Saturday; 9 am–5 pm | (206) 386-1931 - Southwest Service Center
2801 SW Thistle St, Seattle, WA 98126 | Monday–Friday; 9 am–5 pm | (206) 684-7417 - University Service Center
4534 University Way NE, Seattle, WA 98105 | Tuesday–Saturday; 9 am–5 pm | (206) 684-7542
La ciudad de Seattle puede ayudar a las personas que tienen dificultades para pagar sus facturas de electricidad, agua y servicios públicos de residuos. Los hogares elegibles pueden inscribirse en el Programa de descuento en servicios públicos (UDP) de la ciudad de Seattle, que ofrece un 60 % de descuento en las facturas de Seattle City Light y un 50 % de descuento en las facturas de servicios públicos de Seattle.
Proceso de solicitud del UDP
- Llene el formulario de inscripción en línea en este sitio web.
El formulario está en inglés. Llame para recibir ayuda en otros idiomas y para hablar con un representante. - Su solicitud será revisada y procesada. Si su solicitud cumple con los requisitos, su hogar será inscrito en el programa.
El correo electrónico o la carta que reciba con la respuesta puede estar en inglés.
Si recibe una llamada, un correo electrónico y/o una tarjeta postal indicándole que debe comunicarse con nuestra oficina para renovar su solicitud, llame al (206) 684-0268 para hablar con un representante. Hay servicios de interpretación disponibles. No necesita llenar otra solicitud en línea.
西雅图市可以帮助那些难以支付电费、水费和垃圾公用事业费用的人们。符合条件的家庭可以参加西雅图市的公用事业折扣计划 (UDP)，该计划为西雅图城市照明账单提供 60% 的折扣，为西雅图公用事业账单提供 50% 的折扣。
UDP 申請流程
- 在此網站填寫網上報名表。
表格是英文的，如需翻譯，請致電客服。 - 您的申請將被審核和處理。 如果您的申請符合資格要求，您的家庭將可加入計劃。
回復的電子郵件或信件可能是英文的。
如果您收到電話、電子郵件和/或卡片提示您需要聯繫我們的辦公室以更新您的申請，請致電 (206) 684-0268 與客服聯繫。提供口譯服務。您不需要填寫另一份網上申請表。
Thành phố Seattle có thể giúp đỡ những người đang gặp khó khăn trong việc thanh toán hóa đơn điện, nước và rác thải. Các hộ gia đình đủ điều kiện có thể đăng ký tham gia Chương trình Giảm giá Tiện ích (UDP) của Thành phố Seattle, với mức giảm giá 60% trên hóa đơn của Seattle City Light và giảm giá 50% trên hóa đơn của Seattle Public Utilities.
Quy trình đăng ký UDP
- Hoàn thành mẫu đơn đăng ký trực tuyến tại trang web này.
Mẫu đơn đăng ký bằng tiếng Anh. Để được hỗ trợ ngôn ngữ, xin vui lòng gọi để nói chuyện với nhân viên trợ giúp. - Đơn đăng ký của quý vị sẽ được xem xét và xử lý. Nếu đơn đăng ký của quý vị đáp ứng được các yêu cầu và điều kiện, hộ gia đình của quý vị sẽ được ghi danh.
Email hoặc thư phản hồi có thể bằng tiếng Anh.
Nếu quý vị nhận được một cuộc gọi, email và/hoặc bưu thiếp nói rằng quý vị cần liên hệ với văn phòng của chúng tôi để gia hạn đơn đăng ký của mình, xin vui lòng gọi số (206) 684-0268 để nói chuyện với nhân viên trợ giúp. Dịch vụ thông dịch có sẵn. Quý vị không cần phải hoàn thành một mẫu đơn đăng ký trực tuyến khác.
Magaalada Seattle waxay caawin kartaa dadka ku dhibtoonaya inay iska bixiyaan biilasha korontada, biyaha iyo qashinka. Qoysaska xaqa u leh waxay iska diiwaan gelin karaan Barnaamijka Dhimista Utility City (UDP), kaas oo bixiya qiimo dhimis 60% ah biilasha Seattle City Light iyo 50% qiimo dhimis ah biilasha Adeegyada Dadweynaha Seattle.
Nidaamka codsiga UDP
- Dhameystir foomka isqorista internetka ee boggaan.
Foomku wuxuu ku qoran yahay Ingiriis. Taageerada luqadeed hadada u baahantahay, fadlan wac si aad ula hadashid wakiil. - Codsigaaga dib ayaa loo eegi doonaa oo looga baaraandegi doonaa. Haddii dalabkaagu buuxiyo shuruudaha u-qalmitaanka, qoyskaaga ayaa la qori doonaa.
E-maylka jawaabta ama warqadda waxay noqon kartaa Ingiriis.
Haddii aad hesho wicitaan, emayl iyo / ama kaarka boosta oo sheegaya inaad u baahan tahay inaad la xiriirto xafiiskayaga si aad u cusboonaysiiso dalabkaaga, fadlan wac (206) 684-0268 si aad ula hadasho wakiil. Adeegyada turjubaanka ayaa la heli karaa. Uma baahnid inaad buuxiso foom kale oo codsi khadka tooska ah ah.
시애틀 시는 전기, 물, 폐기물 공과금 납부에 어려움을 겪는 사람들을 도울 수 있습니다. 적격 가구는 시애틀 시티 라이트(Seattle City Light) 청구서에 대해 60% 할인을 제공하고 시애틀 공공 유틸리티(Seattle Public Utilities) 청구서에 대해 50% 할인을 제공하는 시애틀 시의 유틸리티 할인 프로그램(UDP)에 등록할 수 있습니다.
UDP 신청 절차
- 이 웹 사이트에서 온라인 등록 양식을 작성합니다.
양식은 영문으로 되어 있습니다. 언어 지원을 원하시면 담당자에게 전화하여 문의하세요. - 귀하의 신청서가 검토되고 처리될 것입니다. 귀하의 신청서가 자격 요건을 충족하는 경우, 귀하의 가구가 등록될 것입니다.
응답 이메일 또는 편지는 영문으로 작성될 수 있습니다.
귀하의 신청서를 갱신하기 위해 당국으로 연락해야 한다는 전화, 이메일 및/또는 엽서를 받는 경우, (206) 684-0268로 전화하여 담당자와 통화하시기 바랍니다. 통역 서비스를 이용하실 수 있습니다. 또 다른 온라인 신청 양식을 작성할 필요는 없습니다.
የሲያትል ከተማ የመብራት፣ የውሃ እና የቆሻሻ መገልገያ ክፍያዎችን ለመክፈል የሚታገሉ ሰዎችን መርዳት ይችላል። ብቁ የሆኑ ቤተሰቦች በሲያትል ከተማ የፍጆታ ቅናሽ ፕሮግራም (UDP) መመዝገብ ይችላሉ፣ ይህም በሲያትል ከተማ ብርሃን ሂሳቦች ላይ 60% ቅናሽ እና በሲያትል የህዝብ መገልገያ ክፍያዎች ላይ 50% ቅናሽ።
የ UDP ማመልከቻ ሂደት
- የ ኦንላይን መመዝገቢያ ቅጽ እዚህ ድህረ-ገጽ ላይ ይሙሉ።
ይህ ቅጽ በእንግሊዘኛ ነዉ። ለቋንቋ ድጋፍ እባክዎን ተወካይ ለማነጋገር ይደዉሉ። - ማመልከቻዎ ታይቶ ዉሳኔ ይሰጥበታል። ማመልከቻዎ የብቁነት መስፈርቶችን የሚያሟላ ከሆነ ቤተሰብዎ ይመዘገባል።
የመልስ ኢሜል ወይንም ደብዳቤ በእንግሊዘኛ ይሆናል።
ማመልከቻዎን ለማሳደስ ቢሮያችን መገናኘት እንዳለብዎት የሚገልጽ የስልክ ጥሪ፣ ኢሜል እና/ወይም ፖስትካርድ ከተቀበሉ እባክዎን ከተወካይ ጋር ለመነጋገር (206) 684-0268 ይደዉሉ። የትርጉም አገልግሎት አለ። ሌላ የኦንላይን ማመልከቻ መሙላት አያስፈልግዎትም።