Payment Plans

We offer flexible payment plans to help you manage your utility bills. With a payment plan, you can break up your past-due balance into smaller, more manageable amounts while receiving your utility services.

We now partner with PromisePay to provide long-term payment plans for residential customers. PromisePay makes it easy to create a plan that works for your budget and gives you more control over your payments.

Check Your Eligibility

Payment plans are available for active SPU accounts, including residential, business, and property owners. 
 
Residential customers with a past-due balance of at least $100 are eligible for a long-term payment plan through PromisePay. 
 
Short-term payment plans (up to 60 days) are available for all customers directly through SPU. 

Short-Term Payment Plans

If you can pay your past-due balance within 60 days, you can set up a short-term payment plan:

Don't have a profile? Set one up today.

Long-Term Payment Plans with PromisePay

If you need more than 60 days to pay your past-due balance, PromisePay offers flexible, easy-to-manage options: 

  • Choose a payment plan that fits your budget and set a payment schedule that works for you
  • Sign up and manage your plan anytime, 24/7, through the PromisePay portal

Receive helpful text reminders and tools to stay on track with your payments.

How to Get Started:

Residential customers: Sign up online through the PromisePay Portal.

Bill Assistance Programs

If you are a residential customer and meet income eligibility requirements, you may qualify for ongoing and emergency bill assistance, including:

  • Utility Discount Program: Offers ongoing 50% bill discount on your water, sewer, and solid waste services from Seattle Public Utilities plus a 60% discount on Seattle City Light bills. 
  • Emergency Assistance: Offers up to a maximum of $518 a year ($1036 for households with children under 18) and split into up to 4 pledges per year.

Public Utilities

Andrew Lee, General Manager and CEO
Address: 700 5th Avenue, Suite 4900, Seattle, WA, 98104
Mailing Address: PO Box 34018, Seattle, WA, 98124-5177
Phone: (206) 684-3000
SPUCustomerService@seattle.gov

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Seattle Public Utilities (SPU) is comprised of three major direct-service providing utilities: the Water Utility, the Drainage and Wastewater Utility, and the Solid Waste Utility.