Meeting Schedule & Notes
Next Meeting - March 21
The Customer Review Panel will meet virtually on the second Monday on the last month of each quarter from 3 - 5:30 p.m.
Options to join:
- WebEx Link
- Join from the meeting link
- Join by meeting number:
- Meeting number (access code): 2494 655 0984
- Meeting password: cwZ9S43P4q9
- Join by phone:
- +1 (206) 207-1700 United States Toll (Seattle)
- +1 (408) 418-9388 United States Toll
Submit comments/questions:
We welcome public comments at SPU's Customer Review Panel meetings. Public comments will be accepted from 12:00 p.m. - 3:00 p.m. on the day of the meeting and can be emailed to SPU_CorpPolicy@seattle.gov.
All documents are in PDF format.
March 13, 2023
March 7, 2023
February 28, 2023
February 7, 2023
December 12, 2022
- Meeting Agenda 12/12/22
- September 2022 Meeting Summary
- Q3 SBP Progress Report
- Presentation 12/12/2022
September 12, 2022
- Meeting Agenda 9/12/22
- June 2022 Meeting Summary
- Q2 2022 SBP Progress Report
- Q2 2022 SBP Executive Summary
- Presentation 9-12-22
June 13, 2022
- Meeting Agenda 6/13/22
- Presentation Materials 6/13/22
- Q1 2022 SBP Progress Report
- Sustainable Energy Management Program Materials 6/13/22
March 14, 2022
- Meeting Agenda 3/13/22
- Q4 2021 Meeting Summary
- Q4 2021 SBP Progress Report
- Presentation 3-14-22
- March 2022 Minutes – Approved
December 13, 2021
- Meeting Agenda 12/13/21
- Consolidated Presentation
- SBP and Performance Reporting Overview
- Q3 2021 Meeting Summary - DRAFT
- Customer Service Panel Overview
- Customer Review Panel Charter
- Q3 2021 Financial Update
- Q3 2021 Capital Improvement Projects
- Q3 2021 SBP Highlights, Essential Services and Focus Area Progress
September 13, 2021
- Meeting Agenda 9/13/21
- Meeting Summary 9/13/21
- Consolidated Presentation
- Lower Duwamish Valley Resilience District Presentation
- Q2 2021 CIP Projects
- Q2 2021 Essential Services Metrics
- Q2 2021 Financial Update
- Refugee Artisan Initiative
- Shape Our Water Presentation
- Strategic Business Plan Art Cover
- Waste Prevention Initiatives Presentation
May 10, 2021
February 8, 2021
- Meeting Agenda 2/8/2021
- SBP Adoption Timeline
- Customer Review Panel
- Recruitment Timeline
- Propose change in meeting and structure
- Reporting Schedule
- 2020 Financial
- Customer Service
- Portal Demo
- Construction Highlights
- SPU SBP Draft
- SPU SBP Exec Summary
- Q1 Meeting Summary
December 14, 2020
- Meeting Agenda 12/14/20
- Meeting Summary 12/14/20 - FINAL
- Strategic Business Plan - DRAFT - 12/10/20
- Financial Appendix - FINAL
- Strategic Business Plan Process Timeline - Tentative
- 2021-2023 Customer Review Panel Meeting Schedule
- Customer Review Panel Recruitment Update
November 2, 2020
- Meeting Agenda 11/2/20
- Meeting Summary 11/2/2020 - FINAL
- 2021-2026 SPU SBP Reporting CIP
- CIP Report Final
- Initiatives and Investments Table
- Delivering Essential Services Metrics
- Seeds of Resilience Impact Investment Program
- SPU Strategic Business Plan DRAFT
- Crosswalk Strategic Business Plan Goal Redrafting
- SPU Strategic Business Plan Executive Summary
September 14, 2020
- Meeting Agenda 9/14/20
- Meeting Summary 9/14/20 - FINAL
- Future Reporting Service Delivery Metrics
- Race and Social Justice Plan Overview
- Green Stormwater Infrastructure Update
- Shape Our Waters Fact Sheet
- Shape Our Waters Presentation
- Ship Canal Water Quality Project Update
- South Park Update
August 10, 2020
- Meeting Agenda 8/10/20
- Meeting Summary 8/10/20 - FINAL
- Customer Review Panel 2020 Reconvene Schedule
- 2021-2026 Rate Path Update
- Solid Waste Fund Update
- Water Fund Update
- Drainage & Wastewater Fund Update
- Q2 2020 Financial Update
- Q2 2020 CIP Update
- Q1 2020 Strategic Business Plan Progress Report
- Q1 2020 Strategic Business Plan Performance Update
- Council Resolution 31800
- SPU Workforce Planning
- Green New Deal Executive Order Presentation
- Green New Deal Implementation Summary
- 2021-2026 Strategic Business Plan Reporting: August 10 update
May 18, 2020
- Meeting Agenda 5/18/20
- Meeting Summary 5/18/20 - FINAL
- Customer Review Panel Reconvene Schedule 2020
- Proposal for Members with Expiring Terms
- Strategic Business Plan DRAFT
- Strategic Business Plan Initiatives & Investments
- Strategic Business Plan Customer Review Panel Letter Outline
April 17, 2020
- Meeting Agenda 4/17/20
- Meeting Summary 04-17-20 - FINAL
- CIP Update
- Q4 2019 Strategic Business Plan Update
- Q4 2019 Strategic Business Plan Report
- Q4 2019 Financial Update
- Affordability Presentation
- 2021-2026 Strategic Business Plan Reporting: April 17 update
- Rate Presentation
April 3, 2020
- Meeting Agenda 4/3/20
- Meeting Summary 4/3/20 - FINAL
- Planned Facilities Projects Update
- Draft Panel Letter to King County
- MWPAAC Letter to King County Executive
- Community Outreach Summary and Findings
- Strategic Business Plan Elements
- DRAFT Strategic Business Plan Framework
March 20, 2020
- Meeting Agenda 3/20/20
- March 20, 2020 Meeting Summary - FINAL
- RV Wastewater Pilot Presentation
- Customer Assistance Programs Presentation
- DRAFT 2021-2026 Strategic Priority - Customer Assistance
- DRAFT 2021-2026 Strategic Priority - Side Sewer Assistance
- 2021-2026 Rate Path Options Presentation
- King County Wastewater Rate Increase Memo
- Action Items and Priorities Spreadsheet
- DRAFT SBP Framework
February 26, 2020
- Meeting Agenda 2/26/20
- Meeting Summary 2/26/20 - FINAL
- Facilities 2021-2026 - Revised Action Plans
- Clean Cities & Homelessness Response Presentation
- 2021-2026 Baseline Rate Path Presentation
- HDR Study & Accountability and Affordability Presentation
February 14, 2020
- Meeting Agenda 2/14/20
- Meeting Summary 2/14/20 - FINAL
- Solid Waste Line of Business Presentation
- 2021-26 Strategic Priority Solid Waste - Increase Focus on Waste Prevention
- 2021-26 Strategic Priority Solid Waste - Continue Efforts to Divert Waste
- Drainage & Wastewater Line of Business Presentation
- Drainage & Wastewater 2018-2023 Revised Action Plan Updates
- Drainage & Wastewater DRAFT 2021-2026 Strategic Priority Paper
- Drainage & Wastewater DRAFT 2021-2026 Strategic Priority Wastewater Pump Stations, Force Mains, and CSO Outfalls Rehabilitation
January 31, 2020
- Meeting Agenda 1/31/20
- January 31, 2020 Meeting Summary - FINAL
- 2015-2020 Action Plan Status Memo
- 2015-2020 Action Plan Status
- Business Interview Update
- Community Advisory Committees SBP 5 Question Survey Feedback
- Climate Change Initiatives
- Water Line of Business Overview
- Water Line of Business 2018-2023 SPB Revised Action Plan Updates
- Water Line of Business 2021-2026 Strategic Priorities
January 13, 2020
- Meeting Agenda 1/13/20 - REVISED
- January 13, 2020 Meeting Summary - FINAL
- Q3 2019 Strategic Business Plan Update Report
- Q3 2019 Strategic Business Plan Update
- Q3 2019 Financial Update
- Q3 2019 CIP Update
- Action Plan #1 Update - Apprenticeship Program
- Action Plan #6 Update - Sanitary Sewer Capacity
- Action Plan #8 Update - Pump Stations
- Action Plan #10A Update - North Operations Complex
- Action Plan #10B Update - South Operations Complex
- Action Plan #10C Update - Cedar Falls Phase 2
- Action Plan #10D Update - Seattle Municipal Tower
- Acton Plan #13 Update - Technology Services
- Action Plan #14 Update - Green Stormwater Infrastructure
- Strategic Business Plan 5 Survey Questions - REVISED
2018-2019 Files
All documents are in PDF format.
May 17, 2017
- Meeting Agenda for May 17
- Meeting Summary for May 3
- System Development Charges fact sheet
- SPU Efficiencies fact sheet
- Green Stormwater Infrastructure fact sheet
- Action Plan and Proposed Reductions summary table
May 3, 2017
- Meeting Agenda for May 3
- Meeting Summary for April 19
- Panel Questions update
- Seattle Municipal Tower Action Plan presentation
- Seattle Municipal Tower One Sheet supplement
- North Operations Center Action Plan presentation
- Green Stormwater Infrastructure business case
- Rate Smoothing Presentation
April 19, 2017
- Meeting Agenda
- Meeting Summary for April 5, 2017
- Presentation: Expanded Green Stormwater Infrastructure overview
- Presentation: Overview of Savings and Efficiencies
April 5, 2017
- Meeting Agenda
- Meeting Summary for March 22, 2017
- Updated Question and Answer document
- Infrastructure in 2023 presentation
- Revised Action Plans and Reduction Options in the SBP Update 2018-2023 presentation
- Revised Action Plan #1: Expand the Apprenticeship Program
- Revised Action Plan #2: Transportation Projects
- Revised Action Plan #3: Expand Maintenance of the Water Distribution System
- Revised Action Plan #4: Expand Water Modeling
- Revised Action Plan #5: Increase Sewer Repairs
- Revised Action Plan #6: Sanitary Sewer Capacity
- Revised Action Plan #7: Sewer Rehabilitation
- Revised Action Plan #8: Pump Station, Force Main and CSO Outfalls
- Revised Action Plan #9: Enhanced Side Sewer Enforcement
- Revised Action Plan #10: Facilities Master Plan
- Revised Action Plan #11: Expand Security Monitoring
- Revised Action Plan #12: Green Fleet Initiative
- Revised Action Plan #13: Improve Technology Services
March 22, 2017
- Meeting Agenda
- Meeting Summary for March 8, 2017
- Feedback presentation: Customer, Employees and Community Outreach
March 8, 2017
- Meeting Agenda
- Meeting Summary for February 22, 2017
- Reduction Option #1: Rodent Control
- Reduction Option #2: Pet Waste & Diaper Composting
- Reduction Option #3: Green Seattle Partnership
- Reduction Option #4: Solid Waste Bill-in-Advance
- Reduction Option #5: Sewer Cleaning
- Reduction Option #6: Risk Reserves
- Reduction Option #7: Solid Waste Contracts Inflation
- Reduction Option #8: Culvert Program
- Reduction Option #9: Sanitary Sewer Capacity
- Reduction Option #10: Stormwater Regulatory Placeholder
- Reduction Option #11: Transportation opportunity Projects
February 22, 2017
- February 22 meeting agenda
- February 22 meeting summary
- Operations and Maintenance Baseline presentation
- Action Plan Overview
- Questions from January 25 and January 31
January 31, 2017
January 25, 2017
December 14, 2016
- December 14 meeting agenda
- November 30 meeting summary
- Embedding Service Equity in the Strategic Business Plan
- Major Program Highlight: Drainage and Wastewater
November 30, 2016
- November 30 meeting agenda
- November 9 meeting summary
- Customer Outreach Pilot
- Major Program Highlight: Seismic Resiliency
- Major Program Highlight: Climate Resiliency and Adaption
November 9, 2016
- November 9 meeting agenda
- October 26 meeting summary
- Review 2015-2020 Action and Efficiency Items
- Finance Overview, Part 2
- Major Program Highlight: Transportation Projects
- Major Program Highlight: Waste Reduction and Recycling
October 26, 2016
- October 26 meeting agenda
- October 12 meeting summary
- Futuring and Strengths, Weaknesses, Opportunities and Challenges Overview
- Current State of the 2015-2020 Strategic Business Plan
- 2015-2020 Action Plans summary
- 2015-2020 Efficiencies summary
- Finance Overview Part 1: Financial Basics
October 12, 2016
- October 12, 2016 meeting agenda
- 2015 SPU employee survey
- 2016 Customer Focus Group results
- Line of Business Overview : Drinking Water
- Line of Business Overview: Drainage and Wastewater
- Line of Business Overview: Solid Waste
- 2015 Residential survey
September 28, 2016
Archives From Previous Panels
December 17, 2019
- Meeting Agenda 12/17/19
- December 17, 2019 Meeting Summary - FINAL
- Action Plan #2 Update - Water Transportation Opportunity Projects
- Action Plan #3 Update - Water Distribution Maintenance
- Action Plan #4 Update - Water Hydraulic Modeling
- Action Plan #5 Update - Sewer Repair
- Action Plan #7 Update - Sewer Rehab
- Action Plan #9 Update - Enhanced Side Sewer Enforcement
- Enterprise Risk Management Presentation
- Water Seismic Study
- December Customer Outreach Update
November 5, 2019
- Meeting Agenda 11/5/1
- November 5, 2019 Meeting Summary - FINAL
- System Development Charges Presentation
- Financial Early Outlook Review
- Financial Policies Review
- Asset Management Plan Status - Infrastructure Today and Into the Future
- Voice of the Community Research
- Voice of the Community Inventory
- 5 Key Questions to Ask Customers
October 21, 2019
- Meeting Agenda 10/21/19
- October 21, 2019 Meeting Summary - FINAL
- Customer Review Panel Topics & Review Schedule – DRAFT
- Current and Future SBP Crosswalk
- One Water Zero Waste Presentation
- Strategic Business Plan Elements Graphic
- Strategic Business Plan Customer Research & Outreach Approach Presentation
- SPU Situation Assessment Exercise
- SBP 2019 SWOC Assessment
- Division Head Priorities
October 2, 2019
- Meeting Agenda 10/2/19
- October 2, 2019 Meeting Summary - FINAL
- Strategic Business Plan Q2 2019 Progress Report
- Financial Update Q2 2019
- Strategic Business Plan Process Kick-Off Presentation
- Customer Review Panel Strategic Business Plan 2017 Recommendations
June 17, 2019
- Meeting Agenda 6/17/19
- June 17, 2019 Meeting Summary - FINAL
- Special Meeting Summary May 10, 2019
- Project Delivery and Engineering Major Projects Updates
- Strategic Business Plan Performance Update Q1 2019
- SBP Q1 2019 Progress Report
- Financial Update Q1 2019
- Accountability & Affordability Plan Recommendations
- Accountability & Affordability Strategic Plan Final Report to Council
March 4, 2019
- Meeting Agenda 3/4/19
- Meeting Summary March 4, 2019
- Panel Question - Missed Collections
- Panel Question - Water Distribution System Maintenance
- SBP Q4 2018 Progress Report
- Ship Canal Water Quality Project Update
- Move Seattle Update
- Strategic Business Plan Performance Update Q4 2018
- Financial Update Q4 2018
- Risk & Resiliency Presentation
- Accountability & Affordability Framework Presentation
December 5, 2018
- Meeting Agenda 12/5/18
- Meeting Summary - December 5, 2018
- Center on Equity Presentation
- Strategic Business Plan Performance Update
- SPB Q3 Progress Report
- SPU Q3 Financial Update
October 3, 2018
- Meeting Agenda 10/3/18
- Meeting Summary - October 3, 2018
- Presentation Slide Deck
- Affordability & Accountability Strategy Status Report
- Risk & Resiliency Assessment & Framework Status Report
- Developer Charges & Funding Requirements Issue Paper
- Other Utilities Local Developer Charges & Funding Requirements Information
All documents are in PDF format.
June 17, 2014
June 3, 2014
- Meeting 27 summary
- Meeting 27 agenda
- Draft letter to mayor
- Response to panel query - Normalized CSO data
- Requests from customer panel
May 20, 2014
- Meeting 26 summary
- Meeting 26 agenda
- Draft letter to mayor
- Summary of input from the May 14 CAC joint meeting
- Response to panel query - Budget changes
- Requests from customer panel
May 6, 2014
- Meeting 25 summary
- Meeting 25 agenda
- Rate options description
- Proposed outline of panel letter to mayor
- Requests from customer panel
April 29, 2014
- Meeting 24 summary
- Meeting 24 agenda
- Action plan ballot results
- Response to panel query - Pipe age
- Response to panel query - Demographics
- Response to panel query - Benchmarking CSO costs
- Requests from customer panel
- Rate options description
- Panel sub-committee rate policy questions
- Panel sub-committee - Utility taxes
- Efficiency strategy to panel
April 11, 2014
- Meeting 23 summary
- Meeting 23 agenda
- Action plan proposed ballot v 4 8 14
- Outreach result
- Plan ranking
- Response to panel query - Risk management
- Financial forecast overview & baseline
- Baseline results and assumptions
- SPU baseline elevator speech
- Panel's baseline story
- Draft baseline PPT to SPUN committee
- Programmatic reductions summary
- Requests from customer panel
- Action plan summary
- Six pack of action plans
March 28, 2014
- Meeting 22 summary
- Meeting 22 agenda
- HDR report
- HR data and performance measurement
- Employee performance management program
- Talent management
- Leadership development
- Absence and disability management program
- EPH5 street sweeping
- Street sweeping presentation
- Panel's baseline elevator speech
- Remaining baseline issues
- Requests from customer panel
- Response to panel - City taxes
- Response to panel - HDR recommendations
- Action plan summary
- Five pack of action plans
- Action plan presentation
March 12, 2014
- Meeting 21 summary
- Meeting 21 agenda
- Facilities management action plan
- IT services action plan
- HDR benchmarking & workplace efficiency study
- Adjustments to baseline assumptions
- OE5 technology services
- OE6 facilities management
- OE-x system development charges
- Panel focus areas for investments, revenue opportunities, taxes
- Response to HDR efficiency recommendations
- Requests from customer panel
February 25, 2014
- Meeting 20 summary
- Meeting 20 agenda
- LIRA program
- Powerpoint for LIRA program
- Baseline elevator speech and description
- OE1 DWW planning and policies
- OE2 South Park and Broadview projects
- OE3 sewer inspection and rehabilitation
- OE4 sewer cleaning
- Powerpoint for DWW planning and projects
- Powerpoint for sewer cleaning and rehab
- Worker compensation basics
- STS cost history
- Status update to SPUN committee, Feb 25
- Revised EPH2 climate change adaptation resiliency
- Requests from customer panel
February 7, 2014
- Meeting 19 agenda
- Meeting 19 summary
- EPH-1 decentralized green systems
- EPH-2 climate change adaptation resiliency
- EPH-3 energy management carbon neutrality
- Action plan for panel
January 29, 2014
- Meeting 18 summary
- Meeting 18 agenda
- SBP 2014 revised schedule options
- SPU Customer Review Panel draft
- Requests from Customer Review Panel
- Major issues raised by Customer Review Panel
- Additional programmatic reductions information
- Preliminary efficiency recommendations
- Benchmarking & workplace efficiency study
- Action plan template
- Action plans for panel
January 13, 2014
- Meeting 17 agenda
- Meeting 17 summary
- Strategic framework
- SBP 2014 schedule options
- Requests from Customer Review Panel
- Programmatic reductions cover page
- Programmatic reductions summary
- Council briefings meeting interim outreach discussion
December 11, 2013
- Meeting 16 agenda
- Meeting 16 summary
- Improving capital project delivery
- Requests from customer review panel
- 2013 inflation only charts
- Action plans for panel
November 25, 2013
- Meeting 15 agenda
- Meeting 15 summary
- Review of the baseline projections
- Every other week garbage pickups for households
- Requests from Customer Review Panel
November 13, 2013
- Meeting 14 agenda
- Meeting 14 summary
- Action plan sneak preview for panel
- Efficiencies presentation
- Requests from Customer Review Panel
- Revised interim outreach
- SPU preliminary outreach ratings sheet
October 23, 2013
- Meeting 13 agenda
- Meeting 13 summary
- Baseline prioritization: A progress report
- Interim outreach - Example investments
- Interim outreach - What you get for your money
- Interim outreach plan
- Requests from Customer Review Panel
- Strategic framework edits
- Strategic framework weightings comparison
October 14, 2013
- Meeting 12 agenda
- Meeting 12 summary
- Interim outreach plan update
- Outreach engagement flowchart
- Requests from Customer Review Panel
September 26, 2013
- Meeting 11 agenda
- Meeting 11 summary
- Baseline assumptions and sensitivity analyses
- Baseline service levels
- Requests from Customer Review Panel
- Updated panel schedule
- 2014 budget adjustments
- Affordability
September 12, 2013
- Meeting 10 agenda
- Meeting 10 summary
- Baseline assumptions
- SPU Baseline part 3
- Status report for Council
- Baseline questions and answers
- Requests from Customer Review Panel
- SPU's regulatory world
August 20, 2013
- Meeting 9 agenda
- Meeting 9 summary
- Baseline assumptions
- SPU Baseline part 2
- Community Advisory Committee feedback
- Panel role and baseline questions
- Requests from Customer Review Panel
- Revised strategic framework
August 6, 2013
- Meeting 8 agenda
- Meeting 8 summary
- Baseline service levels
- E-Team edits to strategic framework
- Preliminary outreach concept
- Requests from Customer Review Panel
- SPU Baseline part 1b
July 15, 2013
- Meeting 7 agenda
- Meeting 7 summary
- Strengths weaknesses opportunities challenges (SWOC) from Council perspective
- Baseline part 1
- Elevator conversations
- Panel input on strategic framework
- Requests from Customer Review Panel
July 1, 2013
- Meeting 6 agenda
- Meeting 6 summary
- Strategic focus areas and objectives handout
- SPU Strategic business plan process and plan components overview
- SPU Summary of financial baseline
- Requests from Customer Review Panel
- Strengths, weaknesses, opportunities, and challenges (SWOC)
June 10, 2013
- Meeting 5 agenda
- Meeting 5 summary
- Benchmarking-workplace efficiency presentation
- Requests from Customer Review Panel
- Presentation to Customer Review Panel - SPU strategic framework
- Strategic focus areas and objectives handout
June 5, 2013
- Meeting 4 agenda
- Meeting 4 summary
- Corporate services presentation for panel
- Panel meetings through September
- SPU org chart
- SPU research and SWOC
- Strengths, weaknesses, opportunities, and challenges (SWOC)
May 13, 2013
- Meeting 3 agenda
- Meeting 3 summary
- Customer Review Panel charter
- Solid waste line of business
- Requests from Customer Review Panel
May 6, 2013
- Meeting 2 Agenda
- Meeting 2 Summary
- Customer Review Panel Ground Rules
- Ratings for What’s Important for Utility (Meeting 1)
- Requests from Customer Review Panel
- Customer Review Panel Charter
- Detailed overview of SPU
- Drinking water line of business
- Drainage and wastewater lines of business
- Map of CSO outfalls
April 29, 2013
- Meeting 1 summary
- Meeting 1 agenda
- Customer Review Panel ground rules
- Customer Review Panel diagram
- Report on themes and interests from panel interviews
- Strategic Business Plan timeline
- Introduction discussion
- City Resolution 31429, SPU Strategic Business Plan goals and Customer Review Panel
- Panel meeting schedule, spring/summer 2013
- SPU org chart