Contact Us

You can contact Seattle Public Utilities (SPU) by phone, email, or online forms. For 24-hour emergencies (water, sewer, or drainage), call (206) 386-1800.

Don't have time to talk? Send us your customer service questions online. You will be responded to within 3 to 5 business days.

For general questions or comments, please use Seattle's service request system.

Contact Information

Customer Service

  • Seattle Public Utilities (SPU) Customer Service: (206) 684-3000
    (Monday - Friday, 7:30 a.m. to 6:00 p.m.)
  • Pay Utility Bill by Phone: (877) 398-3531
    (24/7, toll-free)
  • SPU Credit and Collections: (206) 684-5800
    (Monday - Friday, 8:00 a.m. to 5:00 p.m.)
  • Out of Area, Toll-Free: (800) 862-1181
  • Utility Discount Program: (206) 684-0268 or UDP@seattle.gov
  • SPU Development Services Office: (206) 684-3333 or SPU_DSO@Seattle.gov
  • Seattle City Light Information: (206) 684-7400 or website
    (Electrical service/electrical outage hotline)

Report a Problem


Volunteering


Garbage, Recycling, and Food & Yard Waste


Water


Drainage and Sewer

  • Drainage & Sewer Maintenance: (206) 386-1800
  • Drainage & Side Sewer Permits and Inspections: (206) 684-5362

Engineering/Construction


Media Relations/Public Records


Careers

  • SPU Human Resources: (206) 684-5822
  • City of Seattle Job Line: (206) 684-7999 (recorded message)

Claims

 

View the City of Seattle Phone Directory.