Contact Us

Customer Support

Have a question or need assistance with your account?

  1. Submit a question online.
  2. Call (206) 684-3000 Monday-Friday, 7:30am to 6:00pm
  3. Visit one of our service centers. (Note: All service centers are currently closed to the public due to COVID-19 safety precautions)

Contact Information by Topic

Open or Close Electricity Services

Start or stop service online or call (206) 684-3000 for assistance.

Get Help Paying Bills

Find assistance programs for your home online or call (206) 684-3000.

Find assistance programs for your small or medium business by calling (206) 256-5200.

Energy Saving Solutions

Submit an inquiry online for your home or business, or call (206) 684-3800 Monday-Friday, 8:30am to 4:30pm.

Report an Outage

Call (206) 684-3000 and be prepared to provide your City Light account number or the phone number associated with your account.

Report a Streetlight Problem

Contact us online or call (206) 684-7056.

Construction Services

Find contact information for the service representative assigned to your project location.

Key Accounts

Find contact information for your assigned account manager.

Dispute a Bill

Contact us by phone at (206) 684-3000 or (800) 862-1181, or in person at the Utilities Payment Center in the Seattle Municipal Tower located at 700 Fifth Avenue, 4th Floor Lobby, Seattle, WA.

Media Inquiries

Tour our online media kit or call (206) 386-4233

Public Disclosure Request

Please use the City of Seattle Public Records Request Center to submit a public disclosure request. City Light specific contacts:

Report a Website Issue

Having trouble starting service or accessing your customer account online? Need help resetting your password? Report the issue online or call (206) 684-3000 for assistance.

Help make our website the best it can be! Contact the City Light webmaster if you find broken links, typos, or other errors that need fixing.

Report a Scam Attempt

To report an attempted scam to City Light, fill out our online form. If you were the victim of theft, please contact the Seattle Police Department. If you would like to verify your City Light account status, please call (206) 684-3000.