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Payment Plans & Bill Assistance

Seattle City Light is disconnecting customers for non-payment. City Light has flexible payment plans available to all customers. For income-eligible residential customers, we have bill assistance programs available, including emergency bill assistance and the Utility Discount Program. If your electricity has been disconnected, call (206) 684-3000 Monday – Friday 7:30 am – 6:00 pm to discuss your options.

Contact Us

Find contact information for a variety of topics, including billing and account inquiries, outages and website issues, new construction services, jobs with City Light, and more.

LANGUAGE ASSISTANCE AVAILABLE AT (206) 684-3000
Información en español • Impormasyon sa Tagalog • 中文資訊 • Thông tin bằng tiếng Việt • 한국어 정보 • Macluumaad Af-Soomaali ah

General Inquiries, Start or Stop Service, Residential Billing

Small and Medium Businesses

Graphic of a laptop and cell phoneSubmit a question onlineGraphic of a phone ringingCall (206) 256-5200

Large and Industrial Businesses

Graphic of a laptop and cell phoneLook up your Key Customer Manager

Residential Customers

Graphic of a laptop and cell phoneSubmit a question onlineGraphic of a phone ringingCall (206) 684-3800

Business Customers

Graphic of a laptop and cell phoneSubmit a question onlineGraphic of a phone ringingCall (206) 684-3800

Report a Power Outage

Please have your City Light account number or the phone number associated with your account ready.

Graphic of a phone ringingCall (206) 684-3000

Report a Streetlight Issue

Graphic of a laptop and cell phoneReport onlineGraphic of a phone ringingCall (206) 684-7056

File a Claim

If you believe City Light has caused an incident or accident resulting in loss, injury, or damages, you can file a claim for reimbursement. Claims are handled centrally by the City of Seattle.

Graphic of a question mark inside a circleLearn more about submitting a claim

Report a Scam

Graphic of a shieldReport a theft to Seattle Police DepartmentGraphic of a laptop and cell phoneReport attempted scam to City LightGraphic of a phone ringingVerify your account status at (206) 684-3000

Report a Problem with Your Online Account

Contact us for issues such as trouble logging into your online customer account, help resetting your password, or problems with your customer account data.

Graphic of a laptop and cell phoneReport onlineGraphic of a phone ringingCall (206) 684-3000

Report an Error on the City Light Website

Contact us for issues you find on our public website such as broken links, typos, or outdated information.

Graphic of a laptop and cell phoneReport online

Media Inquiries

Graphic of a question mark inside a circleTour our online media kitGraphic of a phone ringingCall our media hotline at (206) 386-4233

Public Disclosure Requests

Graphic of a laptop and cell phoneSubmit a request on the City of Seattle Public Records Request Center

Contact City Light's Public Disclosure Team:

Graphic of a pencilEmail Jeff WolfGraphic of a pencilEmail Matt CantrellGraphic of a pencilEmail City Light PDRGraphic of a phone ringingCall (206) 684-7998

Contact us if you have any questions about application requirements for your project:

Projects less than 1 MW

Graphic of an address cardLook up your Electric Service Representative

Projects 1 MW or Greater

Graphic of an address cardLook up your Electric Service Engineer

Careers

Graphic of a question mark inside a circleView current job openings

Apprenticeships

Graphic of a laptop and cell phoneSubmit a question onlineGraphic of a phone ringingCall (206) 386-1603

Internships

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Learn more about careers, apprenticeships, and internships at City Light on our Careers page.

City Light

Debra Smith, General Manager and CEO
Address: 700 5th Ave, Seattle, WA, 98104
Mailing Address: PO Box 34023, Seattle, WA, 98124-4023
Phone: (206) 684-3000
SCL_ExternalComms@seattle.gov

Seattle City Light was created by the citizens of Seattle in 1902 to provide affordable, reliable, and environmentally responsible electric power to the City of Seattle and neighboring suburbs.