Payment Plans & Bill Assistance

Seattle City Light is disconnecting customers for non-payment. City Light has flexible payment plans available to all customers. For income-eligible residential customers, we have bill assistance programs available, including emergency bill assistance and the Utility Discount Program. If your electricity has been disconnected, call (206) 684-3000 Monday – Friday 7:30 am – 6:00 pm to discuss your options.

Contact Us

Find contact information for a variety of topics, including billing and account inquiries, outages and website issues, new construction services, jobs with City Light, and more.

LANGUAGE ASSISTANCE AVAILABLE AT (206) 684-3000
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General Inquiries, Start or Stop Service, Residential Billing

Report a Power Outage

Please have your City Light account number or the phone number associated with your account ready.

Call (206) 684-3000

Report a Streetlight Issue

Report onlineCall (206) 684-7056

File a Claim

If you believe City Light has caused an incident or accident resulting in loss, injury, or damages, you can file a claim for reimbursement. Claims are handled centrally by the City of Seattle.

Learn more about submitting a claim

Report a Scam

Report a theft to Seattle Police DepartmentReport attempted scam to City LightVerify your account status at (206) 684-3000

Report a Problem with Your Online Account

Contact us for issues such as trouble logging into your online customer account, help resetting your password, or problems with your customer account data.

Report onlineCall (206) 684-3000