Customer Review Panel

SPU Strategic Business Plan 2025-2030

The Customer Review Panel (CRP) serves as a key advisory group for Seattle Public Utilities (SPU), amplifying community voices in shaping essential services, including drinking water, drainage and wastewater, and solid waste, for more than 1.6 million people across the greater Seattle area. Established to advise SPU leadership, the Mayor, and City Council, the CRP provides recommendations on SPU’s Strategic Business Plan and rate path to ensure that policies and investments reflect the needs and priorities of Seattle’s diverse communities.

Panel members, appointed by the Mayor and City Council, serve three-year terms and meet regularly. They bring a wealth of community knowledge, lived experience, and professional expertise, helping SPU make decisions that truly reflect and benefit those most affected. The panel works in partnership with SPU to advance the City of Seattle’s values of equity, sustainability, affordability, and racial and social justice.

CRP Roles and Responsibilities

  • Community Bridge: Connects SPU with Seattle residents, especially historically marginalized communities
  • Strategic Advisor: Reviews and advises on SPU’s Strategic Business Plan, rate path, and key policies
  • Equity Champion: Promotes equity and anti-racism, supporting SPU in developing fair and inclusive practices

GM Andrew Lee and the Customer Review Panel in vests and hard hats on tour at a SPU facility.

Meet the CRP Members

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Amanda Richer is a displacement consultant based in Seattle, WA. She is the Co-Founder of Shelterapp. She works closely with local organizations One Health Clinic, Healthcare Network for the Homeless, Runta News, and others. She also provides supplies for outreach to those in need. She is on the board of directors for National Healthcare for the Homeless Council, National Coalition for the Homeless, and many other advisory boards locally, regionally, and nationally. She is a nationally known public speaker, advocate, and educator. She is also an artist and photographer through Manda J Artistry. Her core belief is the right of every being to thrive in their world.

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Miki Sodos is a small-business owner in Seattle. She is a 30-year veteran of the food service industry, and she co-owns Bang Bang Kitchen in Rainier Valley and Bang Bang Café in Belltown. Originally from New Mexico, she moved to Seattle in 2002 after graduating from the University of New Mexico with a political science degree. She has been a vocal advocate for small business issues and a participant in social and small business causes. Miki is interested in providing equal quality of services to all Seattle neighborhoods and increasing education about clean water issues, particularly in marginalized communities.

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Nafiso Samatar serves as Executive Director of the Somali Independent Business Alliance (SIBA) and brings more than 25 years of experience helping immigrant, refugee, and BIPOC entrepreneurs navigate city services, business development, and technical assistance. She leads SIBA's work to strengthen small businesses through training, support with loans and grants, credit building, marketing, and compliance so they can stabilize and grow. Nafiso partners closely with the City of Seattle and has received multiple community service awards, including recognition from three consecutive Seattle mayors (Paul Schell, Greg Nickels, and Michael McGinn), a former Seattle Chief of Police, local school districts, city agencies, the University of Seattle, and other community organizations. She now seeks to educate small businesses about the benefits of sustainability and conservation, including more efficient water use, to help lower their utility costs.

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Robin is a South Park resident, heavily involved in the Duwamish community through Duwamish River Community Coalition, Concord Elementary PTA, Duwamish Valley Affordable Housing Coalition, Georgetown Community Council, Georgetown Neighborhood Center Visioning Group, and South Park Neighborhood Association. Robin is very interested in climate resilience in the Duwamish Valley and equitable outreach, particularly for those most impacted, such as renters and low-income community members.

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Manav Goel works in Seattle’s South Lake Union neighborhood, as Technical Lead in the Social Impact organization at Meta. He is a board member of Sound Generations and past board member of the organization, Hey Mentor. Manav has strong interests in upgrading the Utility infrastructure for climate resilience, enhancing the innovation cycle of “circular economy” (which focuses on reusing, repurposing, and recycling) by the strategic use of waste as a resource, and the use of information technologies (including artificial intelligence and social media platforms) to improve organizational performance and ensure equitable community engagement.

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Allison Mettler, a resident of the Lawton Park neighborhood, is working as an intern for SPU’s Water Efficiency Team. She also volunteers for Friends of Discovery Park. Allison has strong interests in improving water quality through stormwater runoff management and removing barriers to electronic waste collection. She would also like to find effective ways of communicating SPU priorities to newcomers and others who may not have adequate access through current information campaigns

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Gretchen is the Salmon Recovery Coordinator for Snohomish County. Gretchen is interested in Puget Sound ecosystem recovery, specifically addressing water quality issues - contaminants of emerging concern (e.g., PAHs, PBDEs). She describes herself as: a “renter who has worked with landlords to implement updates for resource conservation (water, heating); professional interested in supporting activities to recover our endangered species and restore our salmon runs on the brink of listing; volunteer invested in sharing knowledge and passion for Puget Sound environs with others; individual with deep love for our shared environment.” SPU is excited and honored that each has chosen to volunteer and help make Seattle a healthier, stronger, and more affordable place for everyone.

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Ebony Rose Frazier serves as the Americans with Disabilities Act (ADA) Coordinator for King County’s Department of Adult and Juvenile Detention, where she leads efforts to ensure accessibility and compliance with the ADA across jail facilities. In this role, she develops ADA-compliant policies and training, collaborates with leadership to expand accessibility, and provides consultation on urgent accessibility needs. Ebony has a master’s degree in Public Administration from the Evans School of Public Policy and Governance at the University of Washington. She is the Chairperson of the Board for Gifts of Hope, serves on the Executive Board of the Umoja P.E.A.C.E. Center, and is the co-lead and designer of the Black Women’s Experience Project, an enterprise-wide initiative focused on improving the experiences of Black women in King County government. In her work, she brings her expertise in equity, accessibility, and anti-racism to help model inclusive, equitable practices and strengthen the connection between community and local government.

Jeremy Febus

Jeremy is a civil engineer with hands-on expertise in utility infrastructure, operations, and technical challenges. A Seattle resident for over 30 years and a licensed professional since 1998, he engages with SPU both professionally and as a community member. Jeremy is deeply committed to ensuring the city’s infrastructure is resilient, thoughtfully planned, and built to serve the needs of all residents.

Rita Howard

Rita is a retired technical writer, teacher, artist, and community advocate with deep ties to older adults, working families, and BIPOC communities. She is on the board of commissioners for the Seattle Housing Authority and is a past president of the Mayor's Council on African American Elders. Rita combines creativity and technical rigor with a strong equity lens. She is passionate about the accessibility of clean water and sanitation to vulnerable populations and is an advocate for environmental health issues like the persistence of microplastics.

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Stan Diddams is a retired banking executive with more than 35 years of experience at Bank of America, where he helped organizations make thoughtful long-term decisions about strategy, capital, risk, and growth. Stan is a longtime Seattle resident and currently lives in the Green Lake neighborhood. He has a long record of community service, including leadership roles with the Seattle Colleges Foundation and other organizations supporting refugees, education, and churches. With his extensive financial and leadership experience and community-minded perspective, Stan is committed to stewarding essential public services responsibly and making Seattle a better place to live for all.

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Gabriel Valentin Navarro is a master's student in Infrastructure Planning and Management at the University of Washington. He is also a first-generation Mexican-American and a lifelong Washingtonian dedicated to building people-centered, resilient systems. As founder of Giovess, he develops solutions like community-owned solar projects and energy cooperatives that distribute economic and environmental benefits directly to the communities they serve. Gabriel currently serves as a Local Pathways Fellow through the Sustainable Development Solutions Network and is pursuing a certification in ecological restoration. Gabriel is passionate about designing utility systems that support diverse communities and believes that infrastructure is a powerful tool for achieving resilience and equity.

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Sarah Champ is a Waste Reduction and Recycling Program Analyst with Kitsap County, where she develops community programs and behavior change campaigns that support waste reduction, recycling, pollution prevention, and circular economy initiatives. She also has expertise working in water utility infrastructure asset management, supporting efforts to maintain critical public assets. She is passionate about the intersection of environmental stewardship, public service, and equitable access to essential utility services. As a longtime Seattle renter, she brings a grounded perspective on affordability and equitable service delivery, and a commitment to making utility programs accessible and responsive to everyone who depends on them.

Learn more:

For questions or to connect with the CRP, email SPU_CorpPolicy@Seattle.gov or call (206) 256-6171.

Public Utilities

Andrew Lee, General Manager and CEO
Address: 700 5th Avenue, Suite 4900, Seattle, WA, 98104
Mailing Address: PO Box 34018, Seattle, WA, 98124-5177
Phone: (206) 684-3000
SPUCustomerService@seattle.gov

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Seattle Public Utilities (SPU) is comprised of three major direct-service providing utilities: the Water Utility, the Drainage and Wastewater Utility, and the Solid Waste Utility.