Annual Report Card

Our Annual Report Card demonstrates how we’re helping keep Seattle the best place to live. Seattle Public Utilities provides customers with services that support your life and work including:

  • Clear, safe, good tasting, mountain-fresh drinking water available every time you turn on your faucet.
  • Safe sewage transport to water treatment centers.
  • Drainage systems that protect our streets, homes and businesses from flooding.
  • Efficient and safe garbage pickup.
  • Effective recycling and composting.

This and future report cards will take their lead from our Strategic Business Plan. We update our Strategic Business Plan every three years to meet changing needs and requirements. The 2018-2023 update includes important investments that protect public health and enhance the city’s natural and built environments. In the table below, you’ll find a comprehensive list of our services and our 2017 performance.

Read the full report (pdf)

Value and Accountability

ServicesMeasure2017 Performance
Effective customer service Respond to 90% of priority drinking water, drainage, and wastewater problems within one hour. Met goal.
(responded to 91% of priority reports within one hour)
Mountain fresh drinking water Maintain 100% compliance with Department of Health regulations; maintain regulatory compliance and provide sufficient supply to meet customers’ water needs. Met goal.
(100% compliance)
Safe sewage transport to King County Treatment plants No more than four sewer back-ups per 100 miles of pipe in the current biennium. Exceeded goal.
(2.7 sewer backups per 100 miles of pipe)
Dependable garbage, food and yard waste, and recycling pickup Provide reliable solid waste pickup with only one missed pickup for each 1,000 stops. Exceeded goal.
(0.54 missed pickups per 1,000 stops).
Effective recycling and composting Recycle 70% of all solid waste citywide by 2022. On track.
(2017 solid waste recycling rate TBD*)
Drainage that reduces flooding and pollution Remove 140 tons of pollutants from roads in 2017. Exceeded goal.
(removed 176 tons of pollutants)
Planning for the future Manage 11.3 million gallons of stormwater runoff using Green Stormwater Infrastructure (RainWise rain gardens and cisterns) in 2017. Exceeded goal.
(managed 11.9 million gallons of stormwater)
Efficient illegal dumping pickup Complete requests for illegal dumping cleanup within 10 business days at least 80% of the time. Exceeded goal.
(cleanup within 10 business days 100% of the time)
Efficient graffiti removal Clean up graffiti on SPU property and SDOT structures within targeted times at least 90% of the time (10 business days for SDOT structures; six business days for SPU property). Exceeded goal.
(met target cleanup times 98% of the time)

*2017 solid waste recycling rate was not available at the time of this report