Strategic Business Plan


Mami Hara,
General Manager/CEO

Strategic Business Plan Update Executive Summary (pdf)

Strategic Business Plan 2018-2023 (pdf)

Strategic Business Plan Update—2018-2023

The SBP Update includes important investments that protect public health, support the dedicated staff who provide essential utility services, and enhance the city’s natural and built environments.


Community-Centered, Essential Utility Services

The Strategic Business Plan (SBP) was created in 2015 to help Seattle Public Utilities (SPU) better meet the needs of all customers and communities. It supports our core work of providing high-quality utility services and protecting public health and the environment.

The SBP is designed to provide predictable rates while ensuring long-term sustainability and excellent service. To keep rates as low as possible, SPU continues to find ways to be more cost-effective.

We update the SBP every three years. The Update was created with input from customers, employees, elected officials, and an independent Customer Review Panel.

You can review the most recent SBP quarterly update.