Emergency Assistance Program (EAP)

If your water service has been disconnected – or is at risk of being disconnected – you might be eligible for emergency assistance. If you qualify for emergency assistance, we will reduce 50% of your unpaid utility bill balance up to a maximum of $424 for 2019.

Emergency assistance will only be provided to residential Seattle Public Utilities accounts that are metered for a single-family residence. Assistance will be granted once per a calendar year, unless children under the age of 18 live in the residence. Households with children may receive emergency credit twice per a calendar year.

To qualify for emergency assistance for your utility bill, you must meet the following criteria:

  • Your property is a single-family residence. Duplexes, multi-family apartments, and commercial properties don’t qualify for emergency assistance.
  • Your gross household income is at or below 70% of Washington’s State Median Income (see Utility Discount Program eligibility).
  • Your Seattle Public Utilities account is in your name. Or if you rent, your City Light account is in your name.
  • Your water has either been shut off, or Seattle Public Utilities has sent you a notice that your water will be shut off if you don’t pay your bill.
  • You have not already received emergency assistance from Seattle Public Utilities during the current year.
    • Unless children under the age of 18 live in your household, then you must not have already received emergency assistance twice during the current year.

If you meet the eligibility requirements, contact us at (206) 684-5800 to apply for emergency assistance.