Transportation Network Company Driver Deactivation Rights Ordinance

The Transportation Network Company (TNC) Driver Deactivation Rights Ordinance (Seattle Municipal Code 14.32) provides TNC drivers with the following rights and protections when they have been deactivated (i.e. when a TNC blocks a driver's access to the platform rendering them incapable of providing rides to customers):

  • Prohibition of "unwarranted deactivation".
  • The right to challenge unwarranted deactivations before a neutral arbitrator.
  • Creation of a first-in-the-nation Driver Resolution Center (DRC) to provide drivers with culturally competent outreach and education as well as fee-free skilled representation in deactivation disputes.

The Office of Labor Standards will issue final rules concerning deactivation protections in 2021. OLS will also manage the contracts with the Driver Resolution Center and the agreement with neutral arbitrators, but will not have an enforcement role related to deactivation proceedings.    

November 2020 Amendments:  In November, 2020, this law was amended to cover TNCs who provide 200,000 or more rides in the previous quarter and to take effect on the later of July 1, 2021, if the city has collected sufficient revenue to fund implementation of the ordinance, or 60 days following collection of sufficient revenue.    

Rulemaking Updates:  In November 2020 and April-May, 2020, the Seattle Office of Labor Standards issued proposed administrative rules (Chapter 200) for the Transportation Network Company (TNC) Driver Deactivation Rights Ordinance (SMC 14.32). The text of the proposed rules is available for download by clicking here and here. The public comment period closed on May 7, 2021. OLS will review and consider submitted comments and will announce final rules by website and newsletter in the coming months.