TNC Driver Resolution Center (TNC) Funding

2021-2022 TNC Driver Resolution Center Request for Proposals

The Office of Labor Standards (OLS) seeks applications from organizations and collaborative partnerships to deliver culturally competent Driver Resolution Center services at no cost to TNC drivers and consistent with the requirements of SMC 14.32.

The TNC Driver Deactivation Rights Ordinance (DRO) protects TNC drivers from unwarranted deactivation, an action that blocks drivers' access to the online platform that allows the driver to provide rides to customers. The law provides a venue for drivers to challenge those deactivations before a neutral arbitrator.

To assist TNC drivers to understand their rights and navigate this process, this law also creates a first-in-the nation Driver Resolution Center (DRC). This organization will provide representation to drivers in arbitration hearings and outreach and education on driver's rights, including those granted by the DRO and the recently passed TNC Driver Minimum Compensation Ordinance.  

Specifically, the organization or collaborative partnership will provide: 

  1. Consultation and support services to drivers facing deactivation, including assistance navigating the arbitration process created by SMC 14.32; 
  2. Direct legal representation to drivers in deactivation arbitration proceedings;
  3. Outreach, education, and support to drivers about their rights, including rights under Seattle's labor standards, and successfully doing their job (e.g., safe workplace practices customer service, licensing and certification, etc.); and
  4. Culturally and language-specific services to drivers in the primary languages that drivers speak, in ways that meet drivers' accessibility needs (e.g., mobile/flexible services, disability accommodations, technology accessibility) and the unique needs of driver populations (e.g., women/female-identifying, LGBTQ, and immigrant and refugee communities).

The TNC Driver Resolution Center Request for Proposal will invest an estimated $5,025,000 in an organization or collaborative partnership for an anticipated 18-month period from July 1, 2021 to December 31, 2022.

Note: The amount of available funding and the contract's performance period is subject to the effective date of the Deactivation Rights Ordinance and contingent upon the certification of the availability of sufficient revenue by the City Budget Office and upon sufficient appropriation by City Council in 2021 and the 2022 adopted budgets. The performance start date, length of contract, and funding amount may be subject to change.

Applicants may apply as an individual organization or as a part of a collaborative partnership. 

To be considered for funding, applicants must complete and submit a written application that consists of Attachments A through D. The deadline to be considered for funding is Monday, April 26, 2021 by 5:00 PM PST. Please read all guidelines and requirements carefully.   

Complete applications may be submitted by email to The subject heading must be titled: "2021-2022 DRC RFP Application" and include your organization's name.   

Wednesday, March 31, 2021   Application Period starts  

April 14, 2021 1:00pm - 3:00pm

  OLS held an optional RFP Orientation Workshop on April 14.

  To view a recording of the Orientation Webinar, please download this here.  

Monday, April 19, 2021 by 5 PM   Deadline for Questions  
Monday, April 26, 2021 by 5 PM   Application Deadline   
May 3 - 7, 2021   Interviews with applicants
  (scheduled individually)  
Friday, May 28, 2021   Anticipated Funding Decision  

Questions about this funding opportunity may be sent to Courtney Velazquez, OLS Consultant, by email to