Start, Stop or Transfer Electricity Service

Things to know before getting started:

  • Federal regulations require identity verification for new residential customers setting up service. If you are starting new service online or over the phone, you will be asked to answer some credit related security questions that will not impact your credit score. If you start service by visiting a local service center you will be required to show a valid government issued ID. 
  • Many property managers handle connecting and disconnecting service on behalf of their tenants. Check with your property manager before you begin.
  • If you are buying or selling a home or building in our service territory, it is likely that electricity service connection or disconnection will be handled by your escrow company. Check with your escrow company before you begin.
  • A $23 administration fee is applied when starting a residential service and goes toward making sure everything is up and running as expected. The fees for starting service to a business vary. Please contact your business customer services representative using the information under "Businesses" below to learn more.
  • Your first bill will be sent through the mail approximately two months after you start service. After receiving your first bill, you can login or set up an online profile to sign up for e-billing or autopay and manage your account.

You can start, stop or transfer service online using the links below, or you can contact Customer Care at (206) 684-3000 for assistance.

If you have never had an account with City Light we are required to validate your identity and residence when you apply for service. A new account for renters can also be opened at the request of your property owner or manager. Check with your property manager first before proceeding.

When contacting City Light directly online or by phone, please have the following information available:

  • The date you want your service to start, stop, or transfer
  • Your new service address or forwarding address
  • Your name, phone number, and email address
  • Previous addresses for the past 3 years (for identify verification for new accounts)

Start   Stop   Transfer

If you're a homeowner looking to start, stop, or transfer your service and the process is not already being handled by your escrow company, you can complete the process using the links below. You may also call (206) 684-3000 for assistance

To start, stop or transfer service, you'll need to provide:

  • The date you want to start and/or stop service
  • The address of your new residence and/or the address of the residence where you will be stopping service
  • Your name, forwarding address, phone number, and email address

Start   Stop   Transfer

Property owners or managers can start or stop service for a primary tenant online.

Sign in or register for our Landlord, Owner, Agent portal, where you can request changes in occupancy for electric accounts of properties you own or manage. The online system allows you to manage accounts all in one place and easily verify tenant identification.

To get started, you'll need to provide:

  • The service start and/or stop date for the tenant

  • The address of the residence where service is being started and/or stopped

  • The primary tenant's name, phone number, and email address

  • The names, phone numbers, and email addresses of any co-applicants or roommates who will be on the account

To start, stop, or transfer your account, first identify your business classification. City Light classifies businesses by the maximum demand (in kW) of your business. For more information, visit our Business Rates page.

SmallMediumLargeHigh Demand
<50 kW 50-999 kW 1,000-9,999 kW 10,000+ kW

Small and Medium Businesses

Call (206) 256-5200 for assistance or start, stop or transfer service online:

Start   Stop   Transfer

Large and High Demand Businesses

To start, stop or transfer service for your business, please contact us with the following information:

  • Date you want to start, stop or transfer service
  • Business address where you need service to start, stop or transfer service
  • Billing address and contact information including contact name, phone number and email address
  • Business name you would like on the account along with any additional contact information if different from billing contact

Find the Business Customer Service Manager for your industry to get started.

Find My Contact   


Get Help

Find answers to frequently asked questions or contact us at (206) 684-3000.