Public Policies

Seattle City Light follows strict policies to ensure the safety, equity, and efficiency of the work we do for the customers and communities we serve.

We have documented policies for the following areas:

  • Account Service Charge (III-405): Policy for assessing a service charge for new accounts or residences.
  • Advanced Metering Opt-Out (III-427): Policy for customers who want to opt out of a digital meter meeting the new metering standard - including opt-out procedures, eligibility and charges.
  • Assignment of Labor Charges (III-415): Policy for when City Light charges for work performed by the department where a customer is responsible. Specific cases outlined here.
  • Commercial Charging Rate Pilot (III-430): Rules for small-scale, opt-in pilot to test rate incentives to shift customer usage by removing the demand charge, discounting rates during low demand hours and charging a premium rate.
  • Credit and Collections (III-302): General credit and collection policies for money owed to City Light and disconnection of electric service due to credit and collection actions.
  • Customer Dispute Resolution and Utility Hearing Officer (III-425): Policy covering the billing dispute resolution process, including roles and responsibilities of the Hearing Officer and other department staff.
  • Billing for Electric Service Disconnect/Reconnects-Vacant Premises (III-414): Policy for the maintenance of electric service to vacant residential premises.
  • Budget Billing Plan (III-419): A process and criteria for allowing customers to pay one year's billing in equal monthly payments.
  • Electric Account Closing Bill Adjustments (III-411): In cases where notice is not given to City Light to close an account, this policy states the process for making adjustments to customer accounts.
  • Electric Vehicle Charging Station Use and Fees (III-1102): Policies and procedures for fees relating to the use of public electric vehicle (EV) charging stations owned and operated by City Light.
  • Energy Equity Rate Pilot Program (III-429): Rules for this small-scale pilot program to test rate incentives and wraparound services to make energy more affordable for very low-income customers.
  • Residential TOD Pilot (III-431): Rules for a small-scale, opt-in pilot program that tests rate incentives that discount rates during low demand hours and have a premium rate during high demand hours.
  • Residential Vacancy Billing (III-404): Policy relating to the maintenance of electric service to vacant residential premises. 
  • Security Deposits (III-301): Documents policy and procedure on residential or commercial security deposits on accounts. The criteria for deposits and payback processes in place.
  • Service Installations (III-417): How we charge customers for the costs of installation of new, additional, modified or temporary electric service or service removal/relocation.
  • Utility Discount Program (III-428): The qualifications, application process, documentation requirements, determination criteria and eligibility for City Light's Utility Discount Program offering reduced rates to low-income customers.
  • Voluntary Conversions to Underground Service (III-421): Policies for when customers or groups of customers request overhead distribution conductors be placed underground.

  • Maintenance of Underground Services (III-423): The policy and procedures for the maintenance and repair of underground conductors, including billing for these services.
  • Pole Attachments (III-804): Policy regulating the number of foreign attachments that may be made to poles owned or jointly owned by City Light, including the procedure for authorizing attachments and fees.
  • Trenching in Public Right of Way Areas (III-424): Guidelines for trenching in the public right-of-way for underground installation of electric service.
  • Wireless Attachments on City Light Poles (III-805): Policy for wireless attachments (e.g. antennas, power supplies, cables, and fiber optic cables) made to poles owned or in part by City Light.

Public Policies Open for Comment

There are no policies currently open for comment.

If you have questions about our policies, please contact us.