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Payment Plans & Bill Assistance

Seattle City Light is disconnecting customers for non-payment. City Light has flexible payment plans available to all customers. For income-eligible residential customers, we have bill assistance programs available, including emergency bill assistance and the Utility Discount Program. If your electricity has been disconnected, call (206) 684-3000 Monday – Friday 7:30 am – 6:00 pm to discuss your options.

Expect Delays for New Service Connections

Like many companies nationwide, Seattle City Light is experiencing impacts from supply chain and staffing constraints. A shortage of raw materials is reducing the availability of common construction materials and specialized electrical equipment. These factors, along with increased construction activity, are impacting our lead times and service connection timelines. Currently we are experiencing delays in receiving transformers and underground wire (approximately 18-24 months) and residential high-rise meters (approximately six months). Please note we are actively pursuing several improvements to work around these limitations and appreciate your patience as we continue to find better solutions.

Apply for New or Upgraded Electric Service

Before starting a new construction project or renovation that requires a new electric service connection or upgrade, review our Requirements and Standards resources and then complete our online Electric Service Application.

An electric service application is required for:

  • Existing service alteration or removal
  • Permanent service for any new construction
  • Temporary service for construction sites
  • Construction clearance
  • New streetlight service
  • Solar interconnection

Be Prepared

Prior to starting your application, gather the required documentation to ensure a faster, more seamless experience.

All applications require:

  • Project address
  • Customer name, mailing address, phone number and email
  • Owner, electrician, or contractor contact information
  • Service type (alteration or removal of existing service, temporary service for construction, new permanent service, construction clearance or streetlight work)
  • Date service connection is needed

Most projects also require:

  • Scalable Street Improvement Plan
  • Legal Site Plan
  • Electrical Site Plan for Primary and Secondary Service
  • In-Building Vault Detail
  • Building Elevation Plan and Drawing
  • One-Line Riser Diagram for Primary and Secondary Service
  • Load Calculations
  • Electrical Site Plan for Primary and Secondary Service

Contact us if you have any questions about application requirements for your project:

Ready to start your application?

City Light

Debra Smith, General Manager and CEO
Address: 700 5th Ave, Seattle, WA, 98104
Mailing Address: PO Box 34023, Seattle, WA, 98124-4023
Phone: (206) 684-3000

Seattle City Light was created by the citizens of Seattle in 1902 to provide affordable, reliable, and environmentally responsible electric power to the City of Seattle and neighboring suburbs.