Well-being Programs

Accolade advocacy services launched January 1, 2020.  The City of Seattle has partnered with Accolade to provide personalized support to make healthcare easier for employees and covered family members on the "Most" benefit plans.*  Accolade's team of Health Assistants offers help with health or benefits questions, big or small. A dedicated Health Assistant will get to know the employee and understand their needs.  Health Assistants partner with a team of doctors, nurses and benefits specialists to assist employees in making better health decisions, navigating the healthcare system and getting the most from their benefits.

Not available to employees on the Local 27, Local 77 and SPOG benefit programs, Seattle Housing Authority employees or COBRA participants

To connect with an Accolade Health Assistant;

  • Call 1 (866) 540-5418 Monday thru Friday, 5:00 am to 8:00pm
  • Visit the online portal at member.accolade.com to send a secure message, or
  • Download the Accolade mobile app to connect with a Health Assistant.

Employees can ask the Health Assistant questions like these:

  • Can you help me find an in-network provider?
  • What questions should I ask my doctor?
  • What other benefit programs might help me?
  • I was diagnosed with diabetes - now what?
  • Can you help me understand my claim/bill?

For more information about Accolade services

Reach: A Well-Being Program for You

The City of Seattle's well-being portal and app have been refreshed for a new program year starting July 1, 2020. Along with the refresh, the program formerly known as Thrive has a new name "Reach". Reach is available to employees and spouses/domestic partners on the "Most" benefits program* to support physical, emotional, financial and work well-being.

Reach combines useful tools, educational content and social support to help you attain your goals and enjoy the journey. Whether you wish to boost your energy and fitness, feel more balanced, build resiliency, manage your finances or strengthen relationships, Reach has something to offer you with a whole-person approach.

To get engaged in the Reach program, go to cityofseattle.limeade.com and register or download the Limeade app and enter the City of Seattle code: seattle.

Here's what you can do with Reach:   

  • Explore your personal well-being interests at your own pace 
  • Join activities designed to build healthy habits   
  • Complete the well-being assessment to learn about your strengths and areas of improvement  
  • Connect your fitness devices and apps to easily track well-being on the go 
  • Participate in team activities and connect with other City employees
  • Earn points for participation to achieve new levels and celebrate milestone successes  

For more information:

The Employee Assistance Program (EAP) supports employees in dealing with personal issues so they can be less distracted at work and/or spend less time away from their job. Professional help is available for issues such as alcohol or drug problems; stress or depression; family, relationship or emotional concerns; and grief, financial or legal problems. The City provides (EAP) services to employees and their household members through Resources for Living, at no cost to the employee.

Resources for Living program information

Login: city of seattle    Password: city of seattle

Resources for Living provides free professional counseling and referrals, help with personal problems, and 24/7 online access to resources. Employees and their household members may access these Employee Assistance Program (EAP) services at no cost. Issues covered include:

  • Alcohol or drug problems
  • Eating disorders
  • Stress or depression
  • Financial or legal problems
  • Critical incidents or catastrophes
  • Family, relationship or emotional concerns
  • Job-related problems or co-worker conflicts
  • Elder care
  • Gambling or other addictive behaviors
  • Grief

Resources for Living® 1 (888) 272-7252 1 (888) 879-8274 (TTY) www.resourcesforliving.com Login: city of seattle Password: city of seattle

Counseling help

Employees can call 24 hours a day, 365 days of the year and reach a counselor through Resources for Living. It's free for employees and their household members, for up to six in-person counseling visits per issue, per year. After the initial six visits, if ongoing counseling is advisable and is considered "medically necessary" under the medical plan, the employee will be referred in consideration of their medical coverage. If it is not considered medically necessary, the employee can continue seeing the Resources for Living counselor at employee's own expense.

The City gives employees up to six hours of paid time off during any calendar year (not charged to sick leave or vacation) to attend EAP counseling sessions. Employees must receive advance approval from their supervisor, and can use a maximum of two hours at any one time. Employees do not need to share their reason for using EAP services, but they may need to request an appointment verification from Resources for Living if the employees' supervisor requests. The employee can also schedule their appointments for non-work hours.

Other services and resources

Employees and their household members can also access financial counseling, legal counseling, and work/life resources through Resources for Living.

Complete confidentiality

Employee confidentiality is protected in accordance with public law. Neither supervisors nor any other City employee is provided with any individual's EAP information.

Hinge Health is a new benefit to help employees and their dependents with chronic back or joint pain. This digital, coach-led program is available with no out-of-pocket cost to those on a "Most" Aetna or Kaiser Permanente plan.* 

*Not available to employees on the Local 27, Local 77 and SPOG benefit programs, Seattle Housing Authority employees or COBRA participants.

Hinge Health combines exercise therapy, one-on-one coaching and education to help people living with back, knee, hip, neck or shoulder pain in their own homes. Participants report significant reduction in pain, improvements in depression scores and increased mobility without the need for surgery or time consuming physical therapy appointments.

To enroll in the Hinge Health program, go to hingehealth.com/cityofseattle and take an assessment to see if the program is right for you. 

12-week program delivered remotely and includes:   

  • A free tablet computer and wearable sensors to guide participants through personalized exercise therapy
  • Unlimited 1-on-1 health coaching with certified professionals to help set goals, motivate and monitor progress 
  • Weekly education that walks through challenges or misconceptions and introduces treatment options 

For more information:

Hinge Health Demo Video

Hinge Health Website

Gerry's Success Story

Family and Parental Support

Family Support is Just a Few Clicks Away

The City of Seattle has partnered with Rethink to provide family support - for parents, caregivers and students - in areas such as school (including virtual school), fostering independence, establishing schedules and routines, managing screen time, sibling interaction, self-help, behavior and much more. All regular City employees are now eligible for this benefit. Rethink also provides support to those caring for children with learning differences or behavioral challenges. Anyone who needs parenting support to navigate the challenges brought on by COVID-19 can benefit from the program. The program has no age restriction and is completely confidential.

To use Rethink's family and parent support services

  • Enroll at http://familysupport.rethinkbenefits.com with the code: cityofseattle   
  • Schedule a free consultation with a learning and behavior expert, and/or 
  • Explore the online features to communicate with a behavior expert, search step by step lessons and find videos on social, learning and behavioral topics

For more information about Rethink Benefits and Parental Support

The City of Seattle will help employees with the cost of selected weight-loss solutions. Save 50 percent on WW programs, and get an additional $30 reimbursement each year for attending meetings at the recommendation of the employees physician. Regular City employees and covered dependents age 18 and over with City medical coverage may enroll.

Enroll at ww.com/us/cityofseattle with Employer ID: 62344, Employer Passcode: WW62344. Enter the Employee Number, the last 4 numbers of the participant's Social Security number and credit card information. The address for all City of Seattle WW members is 700 Fifth Avenue, Seattle WA 98104. Problems using the site? Please call the WW Hotline at 866-204-2885. Weekly At-Work meetings are offered on Thursdays starting at 11:45 am in the Seattle Municipal Tower. Room location varies; please contact the Benefits Unit at Benefits.Unit@seattle.gov if there are any questions.

Want to quit tobacco? We want to help. The Quit for Life program includes phone-based sessions with a professional coach, recommendations for medications like nicotine replacement, and a Quit Guide. It's free for City employees and adult dependents covered on a City medical plan.

Quit for Life program information

Stopping tobacco use is very hard. The City's Quit for Life program can help an employee quit tobacco, even if the employee has tried before and didn't quit for good. Regardless of where the employee is in the process, Quit for Life can help.

Quit for Life is one of the most successful tobacco treatment programs available. Employees will get help identifying what has worked for them in the past and what hasn't, and then create a quit plan that includes:

  • one-on-one phone-based sessions
  • toll-free telephone access to Quit Coaches
  • recommendations for medications like the nicotine patch or gum
  • delivery of recommended nicotine replacement products (such as the patch, gum, or lozenge)
  • a Quit Guide to help the employee stay on track

The City of Seattle pays the full cost of the program for regular employees and covered adult dependents. To enroll call 1-866-QUIT-4-LIFE (1-866-784-8454

Seminars and Webinars
Employees can access health information such as starting a walking program, tips for getting their family active, nutrition, and additional topics. Health promotion seminars and webinars dates are posted throughout the year on the Benefits Calendar.

Example sessions

  • Stress Management & Resilience
  • Making Tax Returns Less Taxing
  • Wellness for Busy People
  • Retirement Planning

Blood Pressure Screenings
Regular blood pressure screenings for employees are scheduled in the Seattle Municipal Tower. Look for screening dates on the Benefits Calendar

Flu Shot Programs
The flu vaccine protects the employee, their family members, and co-workers. The flu shot program schedule for employees is posted on the Benefits Calendar during the months of September - December.

Mobile Mammography Screening
Check for breast cancer - employees can participate in the mobile mammography event during the third week in July at a downtown location. Look for scheduling information during June and July through e-mail flyers, Take Charge newsletter and the Benefits Calendar.

Teladoc

Employees have access to a doctor 24 hours, 7 days a week with Teladoc*. They can be treated for health issues, including cold and flu symptoms, allergies and skin problems. Employees can also use their membership to establish an ongoing relationship with a licensed therapist through video sessions. Get support for anxiety, eating disorders, depression, grief, family difficulties and more.

Employees can set up an account by web, phone or mobile app at Teladoc.com/Aetna or 1-855-Teladoc (835-2362). Look for the Teladoc app in the Apple Store or Google Play.

*For employees and family members on the Most benefit program. Not available to employees on the SPOG, Local 77, Local 27 benefit programs or Kaiser Permanente members.

24-Hour Nurse Consultation

If an employee has questions about a medical condition, then the employee and their covered dependents can consult a nurse 24/7 by phone.

*For employees and family members on the Most benefit program, Aetna plans.

**For employees and family member on the SPOG or Local 77 benefit program, Aetna plans.

Chronic Condition Management Programs

Accolade
Accolade's Registered Nurse Care Managers offer clinical support for members with chronic conditions. Care Managers develop care plans and identify gaps in care for members newly diagnosed and for existing conditions. Clinical support is available for members, family and caregivers at 1 (866) 540-5418 or member.accolade.com for treatment education, preparation for upcoming visits and assistance with reaching healthcare goals.

Aetna
Aetna Health Connections** addresses 37 chronic diseases and conditions such as hypertension, diabetes, cancer, arthritis, low back pain, obesity, migraines, and asthma. An employee or their doctor can refer the employee for Health Connections participation. Requests may be submitted through the Aetna Navigator website at www.aetnanavigator.com, to Aetna patient management staff, or by submitting medical or pharmacy claims data. Employees can also enroll by calling 1 (866) 269-4500.

Kaiser Permanente
Kaiser Permanente's chronic disease management intervention is focused on the chronic care received by patients with one of five chronic conditions: diabetes, congestive heart failure, coronary artery disease, chronic obstructive pulmonary disease and asthma. Along with receiving integrated care, patients may attend Living Well with Chronic Conditions or Living Well with Diabetes workshops.

*  For employees and family members on the Most benefit program, Aetna plan.

**For employees and family member on the SPOG or Local 77 benefit program, Aetna plans. 

Maternity Support Programs             

Accolade
Whether an employee is starting a family or growing one, they probably have a lot of questions. Members* can enroll in Accolade's Maternity Program and gain access to a dedicated Nurse to guide them through the entire pregnancy. The Accolade Maternity Nurses share free educational resources, provide tips for expectant moms, and can even answer fertility questions. Call 1 (866) 540-5418 or connect online at member.accolade.com

Aetna
Visit the Maternity Support Center** on Aetna.com for information on planning for baby, choosing a care team, pregnancy, delivering baby, bringing baby home and maternal care. If an employee has questions, they can contact Member Services at 1 (866) 983-0051

Kaiser Permanente
Kaiser Permanente's pregnancy services are designed to give plenty of options to meet individual preferences and needs, whether an employee is trying to get pregnant or are already pregnant. Whether an employee wants to give birth in a hospital or home, a full range of health care professionals are available to make the process as easy, stress-free, and safe as possible for the employee and their baby. Contact Kaiser about options at 1 (888) 901-4636 *  For employees and family members on the Most benefit program, Aetna plans.** For employees and family member on the SPOG or Local 77 benefit program, Aetna plans.