Repair Requests

If you receive a repair request from your tenant, you should keep a copy for your records.

Landlords are required to start repairs within a certain amount of time from the tenant's written request. 

• Within 24 hours if the water, electricity, or heat in the winter is off or if the repair is causing a life-threatening issue.
• Within 72 hours if there is a broken refrigerator, oven, stove or a major plumbing issue, like the sink or bathtub.
• Within 10 days for any other repair request.

Be responsive when your tenant reaches out with a repair request.  Consider how you would appreciate a swift and comprehensive response if you were the renter.  Sometimes, this helps with understanding your tenant's perspective particularly when the repair need can cause inconvenience and stress.  Failure to respond may give your tenant legal remedies you may not like or result in a City inspector visiting your unit and issuing a notice of violation.