Past Due Accounts

If a bill is not paid by the due date, it is considered past due. Past due bills are subject to further collection action.

Depending on the length of time an account balance is past due, further collection action could include late fees, past due notices or possible service interruption until the balance is paid in full.

Review the details regarding SPU billing, payment and collection policies (pdf).

If your bill is past due, the best course of action is to call an agent at:

  • (206) 684-3000
    (800) 862-1181 out of area
    Monday – Friday
    7:30 a.m. - 6:00 p.m.

If your water service is disconnected, call an agent at:

  • (206) 684-5800
    Monday – Friday
    8:00 a.m. - 5:00 p.m.

Related utility assistance links

Human Services Department