Disputing a Bill
Seattle Public Utilities has four levels in its dispute resolution process. Read more about our dispute policy (pdf).
Step 1 - Initiate a dispute
When initiating a dispute, please ensure that you answer these three questions:
- Explain what and how much is being disputed.
- State why you are disputing a charge or decision.
- Describe what action you are requesting.
You can dispute a bill by contacting us by any of these methods:
- Online
- By phone
Call an SPU Customer Service Representative at (206) 684-3000 - In person
Visit the Customer Service Center in the lobby of the Seattle Municipal Tower (formerly Key Tower), 700 5th Avenue, in Downtown Seattle - By mail
Mail your letter to:
Seattle Public Utilities Customer Service Branch
Attention: Customer Response Division
PO Box 34027
Seattle, WA 98124-4027
Step 2 - Request supervisory review
If you are dissatisfied with the response to your initial inquiry, you may request to have your dispute escalated. Please ask for a Supervisor.
Exception: If you are disputing a bill reflecting exceptionally high water usage please review SPU’s Leak Adjustment Director’s Rule (pdf) and visit our website for tips on how to repair any onsite property leaks.
Step 3 - Request managerial review
If you are contesting the findings from Step 2, a managerial review will be completed.
Exception: High water consumption disputes should be directed to an Account Management Officer by calling (206) 684-5800.
Step 4 - Request hearing officer review
If Steps 1, 2, and 3 have been completed and you still remain dissatisfied, as the last step in the dispute resolution process, you may submit a written appeal to SPU’s Hearing Office. Appeal letters must include the following:
- A summary of the nature of the dispute
- An explanation why the previous findings and managerial decision was unsatisfactory
- Description of the outcome desired
- Appeal letters should be mailed to:
Seattle Public Utilities, Risk & Quality Assurance Division
Attn: Utility Hearing Officer
PO Box 34018
Seattle, WA 98124-4018