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Service Counter Reopened

The service counter located in Seattle Municipal Tower’s (SMT) 4th floor lobby is open to the public. Hours of operation are Monday through Friday from 8:30 a.m. to 4 p.m. Visit the walk-in payment center locations page for other openings and times. 

You can contact Seattle Public Utilities (SPU) by phone, email, or online forms. For 24-hour emergencies (water, sewer, or drainage), call (206) 386-1800.

Don't have time to talk? Send us your customer service questions online. You will be responded to within 3 to 5 business days.

For general questions or comments, please use Seattle's service request system.

Contact Information

Customer Service

Report a Problem


Garbage, Recycling, and Food & Yard Waste


Drainage and Sewer


Media Relations/Public Records




View the City of Seattle Phone Directory.