Community Service Officers

Our Mission

"To make Seattle a safer and more equitable city by offering a greater range of community police services to all."

About the CSO Program

The Seattle Police Department's (SPD) Community Service Officer (CSO) Unit is comprised of non-commissioned outreach specialists who are trained and work as liaisons between the community and the SPD. Through outreach, engagement, and ongoing relationships, CSOs will bridge gaps and help individuals access essential resources such as housing, health care, and treatment. It is a collaborative effort involving local police, social service providers and communities intended for non-criminal calls for service, education, public safety, and outreach. CSOs do not carry weapons nor enforce criminal laws. Instead, respond to non-emergent calls for service and perform a variety of public safety-related community service and outreach work that does not require the enforcement authority of a sworn police officer

Meet the Community Service Officers

Supervisor Kelly – CSO 1

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Kelly is originally from California and moved to the Seattle area when she was young. Kelly has been with the Seattle Police Department since 2007.  She worked as a Parking Enforcement Officer for 12 years. In that role, she worked with many individuals experiencing homelessness and worked with different social service agencies to help assist people in need.  As a Community Service Officer, Kelly appreciates being able to connect and navigate resources for those in need, as well as provide follow up for those individuals.  She enjoys the community building opportunities that the CSO program offers.  Kelly brings long term relationships with the police department and the City of Seattle, helping the CSO program continue to grow, and operate as an asset to our community. 

Supervisor Chris – CSO 2

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Chris was born and raised in the Seattle area.  Chris graduated with a bachelor's degree in sociology and master's degree in education. Throughout his past work/volunteer experience, Chris has worked with various local non-profit organizations within the Seattle area. 

Most recently, Chris did a 3-year stint at the Downtown Seattle Association, where he held positions as Safety Ambassador, Outreach Case Manager, and Safety Supervisor.  Knowing that he is the fourth generation of his family to grow up in the greater Seattle area, as well as being the nephew of two retired Seattle Police officers, Chris feels very invested and passionate about the community in which he serves. 

Supervisor Jennifer – CSO 3

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Jennifer joined the Seattle Police department after getting her master's degree in Conflict Resolution at Portland State University. She lived in Portland, Oregon for seven years, where she worked in cargo logistics as a supervisor for a large team of import specialists. In Portland she was also a member of the Portland Peace team, where she volunteered as a peacekeeping presence at protests and marches, providing de-escalation to prevent violence.

Jennifer is also a former federal law enforcement officer. She worked as a Border Patrol Agent in El Paso, Texas. As a female agent, Jennifer saw the value women bring to the law enforcement and their important role in building bridges in the community.

Jennifer is passionate about human connection and peace building, through education and open dialogue. She enjoys black licorice, long walks with her dogs, and collecting rock crystals!

Supervisor Mia – CSO 14

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Mia is from Seattle, Washington and is a mother to six amazing children. Before working at SPD, she worked for the Department of Homeland Security as a Transportation Security Officer (TSO) and worked as a Child Protective Service (CPS) Social Worker with the Department of Children, Youth and Family Services. She has also worked for 28 years as a Cosmetologist.

She has a bachelor's degree in criminal justice from The University of Phoenix. Since 2011 Mia has been volunteering with Urban Professional Women's Association. UPWA is an organization of professional women who believe it is important to give back to THEIR community through sponsoring and mentoring smaller programs who are paying it forward to make individuals' lives better. Mia's passion is giving back to the community and helping people in need.  Her goal is to make sure people from all backgrounds know that someone cares about them. 

CSO Vicki – CSO 10

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Vicki is Mexican and an enrolled member of the Tlingit Nation of Angoon, Alaska. She and her husband will celebrate their 25thwedding anniversary in 2022, having raised their children here in Seattle. She earned a Bachelor's degree from the University of Washington in 1997. Vicki is active in the greater American Indian/Alaska Native (AI/AN) Seattle community and has been assisting individuals and families experiencing homelessness for nearly three decades. Vicki increased prospective medical doctors' knowledge of AI/AN needs as a program coordinator for the Native American Center of Excellence-Indian Health Pathway with the UW Medical School. Additionally, she worked with the UW School of Law in their Native American Law Center, the Seattle Indian Health Board and in her spare time, she served as a board member for an urban Native program serving students in the Seattle Public Schools. Before joining the Community Service Officers, Vicki has served as a Case Manager for those who are homeless, underserved, and most vulnerable in and around the Seattle area. She hopes to continue supporting those most in need of valuable outreach services.

CSO Cindy – CSO 18

Also speaks Khmer

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Cindy was born and raised in Seattle, graduating from Rainier Beach High School. 

Cindy's background in retail and food service led her to union work with SEIU in 2011. She has also worked for organizations representing home care and hospital workers.  Cindy also enlisted in the Navy in 2013 and is still in the reserves.  

Cindy understands how many people are often not aware of the community outreach resources available to them and she is excited to help people connect with programs that will be vital and transformative.

CSO Bernadette – CSO 19

Also speaks Tagalog

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Bernadette has been with the Seattle Police Department for more than 12 years, working in the Data Center Unit.  She has a bachelor's degree in law and justice and is passionate about helping others.

While she appreciated her work in the Data Center, her new Community Service Officer role is an exciting new chapter in her career of SPD service.  

CSO Mergitu – CSO 21

Also speaks Amharic and Afaan Oromo

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Mergitu has worked as a social service provider as a case manager/prevention coordinator for over 20 years for nonprofits and for the City of Seattle.

She was South King County lead organizer for One America for the past 4 years. She served in different board members and the most recent one is the public defenders association for the past 3 years. She was a member of the E. African advisory council (SPD) since 2000 and for the past 4 years she was the chairperson. 

She is a founder and organizer of Miss Oromo North America. She is also the mother of a beautiful and smart daughter who attends Western Washington University. 

She is looking forward to starting her new position with Seattle Police Department as Community Service Officer (CSO).

CSO Kevin – CSO 22

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Kevin is originally from Fresno, California and moved to Seattle in 2014. 

Kevin's professional background consists of over eight years as a Correctional Officer with Fresno County.  He has also spent over seven years on a middle school campus working as a Student Liaison.  Kevin then attended school and worked as a Respiratory Therapist in an emergency room setting. After a year in Respiratory Therapy, he realized that his passion was working with youth.  Soon after, Kevin began working in behavioral therapy with youth who have emotional and behavioral challenges.  

What he looks forward to the most working as a Community Service Officer, is working closely with the Seattle community and connecting people with services and resources. Kevin looks forward to assisting children in his community and guiding them through challenging circumstances.   

CSO Oliver – CSO 23

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Growing up, Oliver always knew he wanted to help people, so he decided to get his bachelor’s in criminal justice from the University of Washington. One major reason Oliver decided to pursue a CJ major was because he was always interested in helping individuals and making changes for them. He always felt his best when striving to create positive changes for his community, and for those struggling and marginalized individuals.

During his undergrad, he started working as a Resident Monitor for a nonprofit organization. Oliver worked directly with unaccompanied boys awaiting immigration proceedings, to help them transition back into community life. Oliver also had the opportunity to work as a Youth Advocate. He particularly focused on providing intensive barrier removals to youths and their families, to increase re-engagement in school which helped improve school performance, to avoid incidents of truancy and justice involvement.

As a CSO, Oliver hopes to be one of those individuals who makes a difference in someone's life because our community deserves service providers that looks like a community member. Someone who will go above and beyond to provide equitable services without any bias. This will help build a stronger community and build trust between people and the police department.

CSO Joseph – CSO 24

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Joe was born and raised in Houston, Texas. He graduated from Penn State with a BS in Psychology. Through his minor in Women's Studies, he became a volunteer counselor for a Centre County (PA) domestic violence shelter's 24-hour crisis hotline. He eventually became a full-time staff member, working on assisting with filing protection orders, providing emotional support for those navigating the complexities of the legal system, and discussing safety plans.

Joe moved to Seattle in 2012 to attend graduate school. He obtained his master's degree in Criminal Justice from Seattle University. While in school, he worked for Pioneer Fellowship House, supporting previously incarcerated individuals with their transition back into the community.

Most recently, Joe worked at the University of Washington (Police Department) in various roles from police officer to security supervisor. Joe is most looking forward to engaging with the most vulnerable community members and connecting them with needed resources.

CSO Jeffery – CSO 25

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I am honored to have the opportunity to serve the people of Seattle as a Community Service Officer. I see this position as a calling towards servant leadership: That is, reaching for an ideal to help others that is bigger than myself. I believe, in both big and small ways, CSO's can offer hope to those who can't find their way through their current struggles, while at the same time, helping our police officers meet and ease the complex demands they face each day. I am a graduate of Washington State University and have a Masters in Pastoral Studies from Seattle University. I have worked with youth in crisis and as a Special Detention Officer at a Drug and Alcohol Rehabilitation Facility. Additionally, I have interned and participated in hospital chaplaincy within a metropolitan health care facility for seven years.    

CSO 26 - David

CSO David – CSO 26

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David is from Sierra Leone, West Africa. David Moved to the US 2011 and moved to Washington state in 2012. David has a master's degree in Auditing and Finance from Sierra Leone. David decided to pursue a career in human services by returning to school, and graduated with a bachelor's degree in Public Health with a major in Health Promotion.

David has a passion for helping and promoting human health in his community. With his love for his community, David has worked with different organizations including non-profits. David has experience working with kids as well as adults. David's interest is more geared towards helping vulnerable populations such as the homeless, and people dealing with mental health and substance use disorders.

David has served our lovely community in many roles, such as: an Afterhours Social Worker with DCYF; Residential Counselor with NAVOS-CLIP program; Permanency case manager for foster kids with the YMCA; Behavior Health Specialist working with special needs in the classroom with Hopeful Hands; Behavior health case manager and Mobile Crisis Outreach case manager with the DESC.

Alongside the CSO team, he is looking forward to using his education and experience to connect the community with resources. David is looking forward to helping people in crisis, and make a change in our community.

CSO 26 - David

CSO Dennise – CSO 27

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Dennise is a lifelong resident of Seattle – growing up in West Seattle, she is very familiar with the neighborhood and is passionate about serving her community and the greater Seattle area. A University of Washington alumnus with a bachelor’s degree in Health Studies, Dennise espouses strong community engagement and facilitation of access to services across the city. She is always looking for opportunities to grow and learn, and as a native Spanish speaker herself, is personally committed to inclusive language while improving the quality and cultural competence of service delivery. She takes pride in providing the best possible experience for our community, residents, and visitors. During her free time, you can find Dennise entertaining her Goldendoodle, sampling great food around Seattle, and exploring planet Earth.