Leadership

Maggie Thompson

Maggie (she/they) joins HSD as the Deputy Director with over two decades of service in government, non-profits, and a range of political and community spaces.

Originally from the rural Palouse area of eastern Washington, Maggie’s first job in high school was working as a Certified Nurse’s Aide in a rehabilitation and nursing center. This work in caregiving has been an important and ongoing touchstone in the various roles she has served in since. Maggie spent nearly a decade working as a caregiver in facilities for adults with HIV/AIDS, dementia, and a variety of other conditions. She transitioned into non-profit service and took a role with Crisis Connections (then Crisis Clinic) running a family caregiver support program. This position offered Maggie her earliest connections with HSD, as the funder of emergency care respite available to family caregivers through the program. This work – both direct caregiving and providing support to family caregivers through the non-profit system – led Maggie to pursue a Master’s of Social Work from the University of Washington (2011) as well as a shift toward engaging in systems-change work.

As a former Seattle Mayor’s Office staff member, she worked closely with the HSD team in roles as a Policy Advisor on Human Services and later as Operations Manager for External and Community Services. She also held the role of Equity and Policy Director with the City of Seattle Finance and Administrative Services Department. Outside of municipal government, Maggie has worked in the Washington State Senate, the Washington State Department of Health, as the Interim Executive Director of Progress Alliance of Washington, as well as on a number of political campaigns, including Washington United for Marriage.

In recent years, Maggie has returned to end-of-life care work through training and practicing as a death doula, grief guide, and celebrant. Although her professional journey has been a varied and winding path, Maggie sees continuity in this work as a change agent, facilitator, and guide for individuals and teams who seek to create meaning, build connections, and move through shared work toward collective goals.

Maggie has made a home in Seattle for nearly 20 years and lives in the Central District with her partner and two rescue kitties. Outside of work, you might find Maggie reading, cooking, baking, crafting herbal medicine and ceramic art, or spending time with beloved people.

Dee Dhlamini

Dee is a seasoned public sector financial services leader with almost 20 years’ experience managing complex initiatives with multiple stakeholders. She is problem-solver, with high EQ and analytical capabilities. Dee has earned a reputation for breaking down silos, partnering with others to maximize impact in highly unionized and matrixed organizations.

In 2020 she was asked to step in as the lead financial strategist for Public Health’s $300M Covid response funding. She designed and implemented end-to-end fiscal and administrative processes and provided strategy, risk analysis, and mitigation for department-wide covid response tactical operations ramp up and demobilization. She was later promoted to Interim CFO.

A trusted advisor to department executive leadership and stakeholders, Dee has led strategic continuous improvement initiatives to strengthen Public Health’s financial management in a department with a complex $1.1B operating budget and a highly decentralized matrixed administrative structure. She has consistently demonstrated a focus on results through setting performance standards, strengthening financial reporting transparency, internal controls, and transactional efficiencies.

During her tenure with King County, she served as the deputy director in the Environmental Health Services division, and prior to joining King County she served as the strategic advisor to the Seattle Public Utilities, Customer Services division. She is an experienced strategist in mobilizing broad-based initiatives like the City of Seattle’s Race and Social Justice and King County’s Equity and Social Justice Initiatives to end institutionalized racism and race-based disparities in local government service delivery. She also has strong, established and trusting relationships with local grass-roots community-based organizations in the immigrant and refugee communities. 

Dee balances visionary strategic thinking with the reality of “those who are working in the trenches” to get the job done. She holds a Lean 6-Sigma Green belt, a bachelor’s degree in Business Administration from University of Washington and is a candidate in the Executive master’s in public administration at the UW Evans School of Public Policy.

Terry McLellan

Terry uses a results-based and human-centered approach to lead innovative teams in Human Resources. With over 20 years of HR leadership experience with various organizations, she has been credited for her ability to develop skilled HR teams and implement meaningful employment programs that support employee growth, promote organizational success and advance equity.

Terry holds a BA in Mathematics, minoring in Psychology and Computer/Computational Modeling. Prior to her career in HR, she worked in Hawaii with Malama Na Wahine Hapai—research on a community-based approach to prenatal and postpartum care. Research, data analytics, and cultural relevancy are all embedded in Terry’s foundation as a leader.

Kamaria Hightower

Kamaria Hightower is an exceptional leader with a distinguished career whose commitment to advancing racial and social equity is unwavering. With a keen focus on effective communication, she excels in conveying complex information to diverse audiences using various platforms.

During her time at the City's Department of Education and Early Learning, she spearheaded impactful communication strategies for the $619 million Families, Education, Preschool, and Promise levy investments. Her accomplishments included increased earned media coverage and conceptualizing messaging for a $4.5 million student mental health initiative, garnering positive media attention.

As Deputy Communications Director in the Office of the Mayor, Kamaria expertly handled crisis communications during unprecedented times, such as the onset of the COVID-19 pandemic. She provided invaluable counsel to top officials and improved messaging alignment across city departments, ensuring that policy goals, including housing initiatives and community investments, were effectively communicated to the public.

Kamaria's career includes work as the Communications Director at MLK Labor, AFL-CIO, and also communications roles at the Washington State Labor Council, AFL-CIO, where she designed and executed strategies for social networking, media, and member organizing. Her reputation as a respected and effective professional is a testament to her ability to drive change and enhance the community's well-being.

Natalie Thomson

Natalie Thomson has been with HSD for over 15 years. She came from the private sector, and has business administration, education, and child and family studies degrees. What motivates Natalie is a strong belief in HSD's mission and the amazing people with whom she works. Natalie draws from her experience as a teacher, restauranteur, youth worker, and consultant, as well as life experience as a participant in several of human service supported programs. She loves young people, the ocean, and spending time with family and friends.

Mary Mitchell

Mary was born in Seattle, daughter to a US Army Veteran, and graduated from Garfield High School. As 30-year veteran working in the service of others, Mary started her career in civil service in the Seattle Police Department as an Administrative Specialist on the auto records team. In addition to serving in the Seattle Police Department as an Administrative Specialist on the auto records team, Mary also co-chaired the race and social justice change team and facilitated focus groups for the Citizen’s Academy and Race the Power of an Illusion.

Mary is an experienced professional in organizational development, conflict resolution, and racial and social justice.  During her 11 years in Parking Enforcement, she served on SPD’s Change Team as co-lead, facilitator of Race the Power of an Illusion, Core 4-member, certified mediator with the Inter-Local Conflict Resolution Group.

Mary then served as the Deputy Director of Consumer Protection Division of the Seattle’s Department of Finance and Administration Services, where she was instrumental in creating the Racial Equity Toolkit to explore the development of the Marijuana Equity Program to increase diversity in the newly regulated industry.

After 23-years with the Seattle Police Department, Mary brought leadership and stability to Aging and Disability Services as the Director of the largest Area Agency on Aging in Washington State, serving a quarter of our state’s population under Older Americans Act programs.

Mary eagerly participated in the 2022 USAging Policy Briefing and has already established important and meaningful relationships with policy makers and legislators at local, state, and national levels. Mary is excited to continue her journey leading Aging and Disability Services and making a difference for our community.

Mary is a native daughter of Seattle, is an alumnus of Garfield High School, and is honored to be able to use her kind-heartedness towards working for the City of Seattle. When she is not in the office, Mary enjoys spending time with her granddaughter, “Lady Bug”, or racing around town on her motorcycle, Big Blue!

Erika Pablo

Erika is honored to serve with the Safe and Thriving Communities Division. She joins HSD after serving as the Interim Policy Director and RSJI Manager with the Seattle Office for Civil Rights (SOCR). Recently at SOCR, Erika helped to lead the passage of the Race and Social Justice Ordinance, after over a 20 year-long effort.

Prior to that, Erika served as the Equity, Inclusion, and Belonging Manager with the King County Natural Resources and Parks Department. During her time, she launched a $150,000 Community Compensation Project, secured funding for and recruited two Program Managers for Capital Projects, and led the Division’s commitment to invest up to 1% of half a billion dollars in the community through Capital Improvement Projects.

Prior to King County, Erika worked at the Seattle Office for Civil Rights for over 6 years. At SOCR, she provided advocacy and strategic support for issues related to civil rights, housing access, equitable funding, criminal legal system, anti-displacement, and workforce equity. Erika was the lead policy advisor for the Fair Chance Housing Ordinance, one of the first policies of its kind providing protections for individuals living with criminal history. She also co-led the Collaborative Grantmaking process, which distributed $1 million to BIPOC (Black, Indigenous, People of Color) communities to explore alternatives to incarceration and policing.

Erika identifies as Black and Dutch-Indonesian. She was born and raised in Tacoma and currently resides at her home in West Seattle with her husband and two young kids. She enjoys visits to the beach, all things personal finance, and fantasy football.

Shukri Olow

Dr. Shukri Olow is honored to be supporting HSD's Youth and Family Empowerment Division, a division that is investing in upstream solutions and aimed at preventing the harm experienced by many in our community. She brings over 16 years of servant leadership and commitment to children and families across our region.

Previously, Shukri worked for King County with the Best Starts for Kids Initiative, a voter-approved initiative to support every baby born in King County. She also led the Youth Development Strategy, a strategy supporting 32 youth-serving organizations. Shukri has served on several boards and organizations including Kent Youth and Family Services, Kent Rotary, Kent YMCA, and the Steering Committee for the Kent Education Levy in 2022. Shukri holds a Doctorate in Educational Leadership and Organizational Learning from Seattle University. 

When she is not serving our beloved community, she can be found loving on her two children and traveling near and far.

Chris Klaeysen

Chris Klaeysen brings over a decade of experience in various public policy roles. He leads planning and policy development initiatives for homelessness while also managing HSD’s partnership with the King County Regional Homelessness Authority. Prior to joining HSD, Chris spent nearly six years at the Seattle Housing Authority (SHA), where he served as Strategic Advisor for the Housing Choice Voucher Program and as a Senior Policy Analyst in its Policy Department. During his time at SHA, Chris grew the voucher department’s housing search team, which contributed to one of the nation’s most successful emergency housing voucher programs.

Originally from New York, Chris also served as a Senior Budget and Policy Analyst for the New York State Senate and spearheaded issues related to paid family leave, gun safety, minimum wage, and more. Outside of work, Chris lives with his wife and two children in Seattle and enjoys running, soccer, and home improvement projects.

Ann Gorman

Ann Gorman joined HSD in 2024 as a senior policy advisor in the Leadership and Administration Division, where her portfolio focuses on HSD’s public health investments and their outcomes. Immediately prior to joining HSD, she was on the Community Health and Safety analyst team for Council Central Staff, where she worked closely with several HSD staff members she is now thrilled to call colleagues. Ann’s City resume also includes stints at the City Budget Office and operational and service-delivery roles in other departments. Outside of work, she likes cooking, running, thrift shopping, and getting out of town for the weekend, preferably to a beach or a forest.

Kimberly Patterson

Kimberly is a dedicated administrative professional with almost a decade of experience in the public sector at the state and local levels. She enjoys reading and going on scenic walks with her pet Pomeranian named Franklin.