Member Self-Service Portal
- Member Self-Service (MSS) Registration Instructions
- MSS Portal Login Instructions
- Forgot your Username or Password Instructions
Beware of scammers! SCERS will not call, email, text, or write to ask for your personal information, username, password, or login code.
The Member Self-Service (MSS) portal allows members to securely access retirement and pension information. Choosing to use the MSS Portal is completely optional. The portal does not replace members' current ways of communicating with SCERS. Please email us at scersmss@seattle.gov if you have questions about the Member Self-Service Portal.
With MSS, members can:
- View your account information, contributions, or pension benefit at any time.
- Send a secure message to SCERS staff and attach forms and documents.
- Active members can use a benefit estimate tool to create unofficial estimates.
- Retired members can use a deduction estimate tool to estimate their deductions.
Frequently Asked Questions (FAQs)
General Information
The MSS portal can be accessed from any desktop, laptop, notebook, or tablet device running the supported browsers. If you use a tablet, you may need a keyboard attachment to perform some features including completing the registration process.
MSS is not supported on mobile devices. MSS can be accessed through a supported browser on your mobile device, but you will need to scroll.
The Member Self-Service Portal can be accessed by these browsers and versions:
- Microsoft Edge
- Chrome
- Firefox
- Safari
MSS uses two levels of security for you to access your information, also known as multi-factor authentication. In addition to the use of a unique Username and Password chosen by you during the registration process, each time you log in, you will receive a special Login Code via email, text, or phone.
Please never share any of your login information with anyone.
Registration and Login
Instructions on how to register can be found on the Member Self-Service Portal webpage.
Instructions on how to log in can be found on the Member Self-Service Portal webpage.
Instructions on what to do if you forgot your username or password can be found on the Member Self-Service Portal webpage.
Please check your Junk E-mail or spam folder. If you still cannot find the Login Code, contact the Retirement Office.
When you register, you will provide a personal contact email address for MSS communications. This should not be your City of Seattle email address. Additionally for the privacy and security of your account, it should not be a shared email address.
Protecting your data is a top priority for SCERS.
The use of longer “pass phrases” is the recommended standard for systems that contain personal and financial information. Thinking of it as a “pass phrase” instead of a “password” may help. For example, a “pass phrase” can be “Myd0ghasfleas!”.
Documents and Attachments
You can send any document that does not contain Private Health Information (PHI) or requires an original or notarized signature with some exceptions. Please check our Forms page for requirements.
Because the internal messaging feature provides for secure communication, even documents with private or confidential information can be sent.
Members submitting disability retirement applications should not use the portal to transmit medical or health information. Medical or health information should be faxed to (206) 470-6767.
Documents submitted through MSS must be in one of the following formats: pdf, jpeg, jpg, tiff, tif or png.
Please make sure to check the Message Center for replies to messages you send to SCERS if you are expecting one.
Photos of document taken on your phone are acceptable providing they are in one of the following formats: pdf, jpeg, jpg, tiff, tif or png.
The documents must be clear and legible.
Forms and Publications
Please complete the appropriate form on the Forms page of the SCERS’s website.
Go to Forms and Publications on SCERS’s website.
Please call us at (206) 386-1293 or email us at scersmss@seattle.gov