Contact Us

NOTICE: We are moving in August.  Our new offices will be located at 920 Fifth Avenue, Suite 500 Seattle.

Whether you need a benefit estimate, an appointment with a retirement specialist, need paperwork notarized, or just have a question, we are here to help.

Seattle City Employees' Retirement System's (SCERS) customer service hours are Mondays through Fridays from 8:00 am to 5:00 pm.  If you have questions, need paperwork notarized, or have paperwork to drop off, feel free to come by during our customer service hours.  You can also email us at retirecity@seattle.gov or call us at  (206) 386-1293.

If you have questions about the Member Self-Service Portal, please email us at scersmss@seattle.gov.

To mail a payment, please use the following address:

City of Seattle, Retirement
FAS Treasury Cashiers
P.O. Box 94766
Seattle, WA  98124-7066

For all other correspondence, effective August 1, 2026 our mailing address is:  Seattle City Employees' Retirement Systen, 920 Fifth Avenue, Suite 500, Seattle, WA  98104.  We are on the corner of Fifth Avenue and Madison Street.

Subpoenas and subpoena duces tecums can be served in person to SCERS’s physical location at 920 Fifth Avenue, Suite 500, Seattle, Washington 98104 during SCERS’s customer service hours.

Subpoenas and subpoena duces tecum can be served by email upon the City of Seattle Mayor’s Office or City Clerk.

SCERS does not directly accept faxed, emailed, or mailed subpoenas or subpoena duces tecum.

For Public Disclosure Requests, please submit your request through the City of Seattle Public Disclosure Request Center.

The Retirement office is open Monday through Friday, 8 a.m. to 5 p.m., except for City holidays. 

Deferred Compensation

The Deferred Compensation Department and Empower, the service provider, handle questions related to the City of Seattle Voluntary Deferred Compensation Plan and Trust.

To connect with the City of Seattle Plan Staff:

Email:  deferredcompquestions@seattle.gov 

Phone: 1 (844) 457-4732

To talk with the service provider, Empower:

Phone:  1 (844) 457-4732

You can also book a virtual (online) or phone appointment with Sean Howard, the Empower Education Consultant

Retiree Health Care

The Seattle Department of Human Resources Benefits Unit handles questions related to retiree health care.

To connect with the SDHR Benefits Unit:

Email:Benefits.Unit@seattle.gov

Phone:  (206) 615-1340