Applicant Services Center

What Is It?

The Applicant Services Center (ASC) is the hub of our permitting services where we provide most permitting services virtually. Through the ASC, you can:

  • Get free assistance via live chat for simple questions
  • Get a free 20-minute video coaching session with a permit specialist or land use planner
  • Get a free 15-minute video coaching session with a geotechnical engineer, mechanical engineer, or drainage reviewer
  • Get, change, or verify an address
  • Determine your project development site with a permit specialist

Your virtual assistance options:

  1. Chat directly with staff:
    • Click the “Hi. Need help?” circle in the lower right to get started. Answer a few questions and we’ll connect you with the expert who can best help you.
    • Available Mondays, Wednesdays, and Fridays, 9:00 a.m. - 3:00 p.m. and Tuesdays and Thursdays, 10:30 a.m. - 3:00 p.m.
    • Depending on the complexity of your topic, we may convert your live chat into a video coaching session to better answer your question.
    • See the chat tips and instructions to get the most out of your chat session.
  2. Submit a question at any time. Staff will respond to your inquiries by email within 2 business days.

We serve chat and coaching requests on a first-come, first-served basis for each topic. Wait times can be up to an hour. If you can’t wait, close the chat and it will automatically be converted to an email request for assistance. We’ll respond to those within 2 business days.

Other ASC services available online:

Support Hours

While the Applicant Services Center is closed to in-person visits until further notice, you can contact staff directly via phone, email, or chat. If your application is already being reviewed, please contact your assigned reviewer directly. You can find your assigned reviewer by logging into the Seattle Services Portal

Phone Hours:

Monday, Wednesday, Friday: 8:00 a.m. - 4:00 p.m.
Tuesday, Thursday: 10:30 a.m. - 4:00 p.m.

Chat Hours:

Monday, Wednesday, Friday: 9:00 a.m. - 3:00 p.m.
Tuesday, Thursday: 10:30 a.m. - 3:00 p.m.

Email:

Submit a question at any time and get a response within 2 business days.

Other Agency Permits & Approvals

For some projects, you will need to coordinate with other City and County agencies to get additional permits and approvals. Common agencies you may need to work with are: