Customer Service Now Available by Appointment

In-person customer service is now available by appointment only, Monday-Saturday, 9 a.m.-6 p.m., except on City holidays. To arrange an appointment, please call (206) 386-7387 (PETS) during business hours.

You can also reach us via email at:

Or submit an online request:
Online Service Request Forms

Appointment-based Adoption System is HERE! 

Animal adoptions are now available through a new appointment-based system. Schedule an appointment and find your forever animal today!

  • Pet licenses: Licenses can be purchased at
  • Lost pets: If you believe your lost pet is with us, please call us first at 206-386-PETS. We will work with you to determine if we have your pet and schedule a time for you to come in.
  • Found pets: Please do not show up at the shelter with a pet you have found. Call 206-386-PETS and we will assist you.
  • Animal Control: If you have an animal-control related concern please call 206-386-PETS for further assistance.
  • Donations: At this time, we are not accepting material donations. But we always welcome and appreciate monetary donations. You can donate to our Help the Animals Fund here:
  • Volunteers: We especially need foster volunteers currently for all types of animals. Find out more and apply here.

Questions on other City services?

Payments for Seattle City Light and Seattle Public Utilities can be made:

  • Online at
  • Or, by mailing or dropping a check or money order to drop boxes at the City's Customer Service Centers outside of downtown Seattle. Locations can be found at

Money orders are available free of charge at any Wells Fargo branch in Seattle city limits. Include the following information with your check or money order when depositing it at a drop box location:

  • Your name and contact information, so we can reach you if there are questions.
  • The bill or invoice you received OR
  • The account number or invoice number you are paying.
  • If you do not have an account number or invoice number, please provide the department contact, name and/or phone you are working with.

Your payment will be processed as soon as possible.Pet licenses can be purchased at:   
Court tickets can be paid at:  

Business Licenses and Tax Payments
We encourage businesses to use the online portal, FileLocal, to get licensed, file tax returns and make tax payments. If you have questions, please email and a member of our team will answer you.