Customer Service Centers Finance & Administrative Services Department - Fred Podesta, Director
CUSTOMER SERVICE CENTERS
Seattle has seven Customer Service Centers located throughout the city. These "little city halls" are where you can go to find information about Seattle services and programs. In addition, they provide payment and information services with customer service representatives assisting more than 225,000 residents each year to obtain pet licenses, pay City Light and Combined Utility bills, pay traffic tickets, apply for U.S. passports (except the downtown SMT Customer Service Center), or to find information about City of Seattle jobs.
Seattle's six Customer Service Centers accept first-time applications and applications for expedited processing (the SMT Customer Service Center does not accept passport applications). Please allow six weeks for regular processing or two to three weeks for expedited processing. There is an additional fee for expedited processing. For more information, call (206) 615-0725. Download a passport application.
NOTE: Credit cards are not accepted for passport application processing. Please bring a check or money order.
HOURS: Varies by location; see individual Customer Service Center pages for details.
- Electric bills (Seattle City Light)
- Water, sewer and garbage bills (Seattle Public Utilities)
- Pet licenses
- Parking tickets and moving violations (credit cards NOT accepted)
- Types accepted
- Parking citations (handheld or hand written) - If payment is received within 15 days of issue date
- Parking citations with delinquent notice - If payment is received on or before the notice due date
- Infraction citations - If payment is received within 15 days of issue date
- Infraction/Parking citation payments where amount owing can be verified by the court with a phone call.
- Court Time Pay Agreement - If payment received on or before due date.
- Pre Trial Diversion payments
- Types NOT accepted
- Payments for Restitution
- Payments on items that have been referred to a collection agency
- Payments for citations where defendant is attempting to immediately renew drivers license or auto license
- Citations and or cases with future court dates
- Types accepted
- City and other job opportunities, including Summer Youth Employment
- Community and Neighborhood Organization Contacts
- Crime Prevention and Block Watch Materials
- Food Banks
- Gold Cards (Senior Discounts)
- Heating Bill Assistance
- Land Use and Zoning Information
- Metro Bus Schedules
- P-Patch Community Garden Program
- Weatherization Services
Call 206-267-7100 for an appointment
Visits limited to one 30-minute session per day
For more information about the FACT Act, visit http://www.seattle.gov/customer-service-centers/fact-act-overview.