Public-facing Counters Temporarily Closed Until Further Notice

To protect the health and safety of our staff and customers, and to help mitigate the impact of COVID-19, customer service counters are currently closed until further notice. 

We are available to help you over the phone or online during the hours of 9 a.m. to 6 p.m. and can be reached in the following ways: 

(206) 386-7387(PETS)
Online Service Request Forms

Appointment-based Adoption System is HERE! 

Our counters are closed, but our adoptions are not! To keep our community safe and healthy, and to ensure our furry friends can still find their forever homes, animal adoptions are now temporarily available through a new appointment-based system. This will enable us to coordinate visits so that social distancing guidelines are strictly followed. This in accordance with the latest health recommendations and the Governor's temporary Stay Home, Stay Safe guidance for essential businesses, which includes our shelter. Schedule an appointment and find your forever animal today!

Update on Seattle Animal Shelter Services:

  • Pet licenses: Licenses can be purchased at
  • Lost pets: If you believe your lost pet is with us, please call us first at 206-386-PETS. We will work with you to determine if we have your pet and schedule a time for you to come in.
  • Found pets: Please do not show up at the shelter with a pet you have found. Call 206-386-PETS and we will assist you.
  • Animal Control: Officers are still on duty, so if you have an animal-related concern please call 206-386-PETS for further assistance.
  • Animal care: Rest assured, care of our animals is and will remain a priority for us. The animals at the shelter and in foster homes are continuing to receive our standard top-notch care. Our staff is still on site, and many animals have been moved to foster homes.
  • Adoptions: We are still accepting applications for animals. You will find instructions in each animal's listing (and if not, please be patient--we're working to get them all updated).
  • Donations: At this time, we are not accepting material donations. But we always welcome and appreciate monetary donations. You can donate to our Help the Animals Fund here:
  • Volunteers: We do not need additional volunteers at this time. (Thank you to those who have offered!) Should a special need arise, we will let you know.

Thank you all for your patience and understanding. And, again, know that the animals are in great hands!

Questions on other City services?

Payments for Seattle City Light and Seattle Public Utilities can be made:

  • Online at
  • Or, by mailing or dropping a check or money order to drop boxes at the City's Customer Service Centers outside of downtown Seattle. Locations can be found at

Money orders are available free of charge at any Wells Fargo branch in Seattle city limits. Include the following information with your check or money order when depositing it at a drop box location:

  • Your name and contact information, so we can reach you if there are questions.
  • The bill or invoice you received OR
  • The account number or invoice number you are paying.
  • If you do not have an account number or invoice number, please provide the department contact, name and/or phone you are working with.

Your payment will be processed as soon as possible.Pet licenses can be purchased at:   
Court tickets can be paid at:  We apologize for any inconvenience. Stay up to date with COVID-19 updates and public health recommendations at     

Business Licenses and Tax Payments
We encourage businesses to use the online portal, FileLocal, to get licensed, file tax returns and make tax payments while we are temporarily closed for in-person assistance.  Please see the guidelines for tax filing extensions offered as relief to small businesses during the COVID-19 pandemic.  If you have questions, please email and a member of our team will answer you.