Contact Us

Whether you need a benefit estimate, an appointment with a retirement specialist, need paperwork notarized, or just have a question, we are here to help.

SCERS's customer service window will be open beginning Tuesday, October 4, 2022.  Our service hours will be from 9:00 am to 4:00 pm on Tuesdays, Wednesdays, and Thursdays.  If you have questions, need paperwork notarized, or have paperwork to drop off, feel free to come by during our service hours.

When SCERS's customer service window is closed, you may continue to place paperwork in the City of Seattle Payment Drop Box located on the 4th floor of the Seattle Municipal Tower (SMT).  The drop box is in front of the Customer Service Center which is to the left of Security & Information.  Please place your document(s) in a sealed envelope with "Attention Retirement" written on it.

You can also email us at retirecity@seattle.gov or call us at  (206) 386-1293.

If you have questions about the Member Self-Service Portal, please email us at scersmss@seattle.gov.

To mail a payment, please use the following address:

City of Seattle, Retirement
FAS Treasury Cashiers
P.O. Box 94766
Seattle, WA  98124-7066

For all other correspondence, our mailing address is:

         Seattle City Employees' Retirement System
         720 Third Avenue, 9th Floor
         Seattle, WA  98104

For Public Disclosure Requests, please submit your request through the City of Seattle Public Disclosure Request Center.

The Retirement office is open Monday through Friday, 8 a.m. to 5 p.m., except for City holidays

map of downtown Seattle with arrow pointing to SCERS

Deferred Compensation

The Seattle Department of Human Resources and Nationwide, the service provider, handle questions related to the City of Seattle Voluntary Deferred Compensation Plan and Trust.

To connect with the City of Seattle deferred compensation consultant:

Email:  deferredcompquestions@seattle.gov 

Phone: (206) 447-1924 

To talk with the service provider, Nationwide:

Phone:  1 (855) 550-1757

Retiree Health Care

The Seattle Department of Human Resources Benefits Unit handles questions related to retiree health care.

To connect with the SDHR Benefits Unit:

Email:Benefits.Unit@seattle.gov

Phone(206) 615-1340