Contact Us

Find contact information for a variety of topics, including billing and account inquiries, outages and website issues, new construction services, jobs with City Light, and more. 

Billing and account inquiries

Submit a question online or call (206) 684-3000 Monday-Friday, 7:30am-6:00pm for the following topics:

  • Start or stop service
  • Get help paying residential bills
  • Dispute a bill
  • General inquiries

Energy efficiency programs and services

Submit a question online or call (206) 684-3800 to speak to an Energy Advisor about ways to save energy.

Business customer inquiries

Small and medium businesses can submit a question online or call (206) 256-5200 for the following topics:

  • Get help paying a business bill
  • Energy efficiency programs and services

Large customers identified as Key Accounts can find there account manager's contact information here. 

Report a power outage

Call (206) 684-3000 and be prepared to provide your City Light account number or the phone number associated with your account.

Report a streetlight outage or issue

Contact us online or call (206) 684-7056.

File a claim

If you believe City Light has caused an incident or accident resulting in loss, injury, or damages, you can file a claim for reimbursement. Claims are handled centrally by the City of Seattle. Learn more about the process for submitting a claim.

Report a scam attempt

If you were the victim of theft, please contact the Seattle Police Department. To report an attempted scam to City Light, fill out our online form. If you would like to verify your City Light account status, please call (206) 684-3000.

Report a myutilities.seattle.gov issue

Having trouble starting service or accessing your customer account online? Need help resetting your password? Report the issue online or call (206) 684-3000 for assistance.

Report a seattle.gov/city-light website issue

Help make our website the best it can be! Contact the City Light webmaster if you find broken links, typos, or other errors that need fixing.

Media Inquiries

Tour our online media kit or call (206) 386-4233

Public Disclosure Requests

Please use the City of Seattle Public Records Request Center to submit a public disclosure request. City Light specific contacts:

Jeff Wolf
Matt Cantrell
SCL_CityLight_PDR@seattle.gov
(206) 684-7998

Contact us if you have any questions about application requirements for your project:

Find and apply for jobs with City Light and find contact information for our Apprenticeship and Internship offices on our careers pages.