Contact Us
Find contact information for a variety of topics, including billing and account inquiries, outages and website issues, new construction services, jobs with City Light, and more.
Billing and account inquiries
Submit a question online or call (206) 684-3000 Monday-Friday, 7:30am-6:00pm for the following topics:
- Start or stop service
- Get help paying residential bills
- Dispute a bill
- General inquiries
Energy efficiency programs and services
Submit a question online or call (206) 684-3800 to speak to an Energy Advisor about ways to save energy.
Business customer inquiries
Small and medium businesses can submit a question online or call (206) 256-5200 for the following topics:
- Get help paying a business bill
- Energy efficiency programs and services
Large customers identified as Key Accounts can find there account manager's contact information here.
Report a power outage
Call (206) 684-3000 and be prepared to provide your City Light account number or the phone number associated with your account.
Report a streetlight outage or issue
Contact us online or call (206) 684-7056.
File a claim
If you believe City Light has caused an incident or accident resulting in loss, injury, or damages, you can file a claim for reimbursement. Claims are handled centrally by the City of Seattle. Learn more about the process for submitting a claim.
Report a scam attempt
If you were the victim of theft, please contact the Seattle Police Department. To report an attempted scam to City Light, fill out our online form. If you would like to verify your City Light account status, please call (206) 684-3000.
Report a myutilities.seattle.gov issue
Having trouble starting service or accessing your customer account online? Need help resetting your password? Report the issue online or call (206) 684-3000 for assistance.
Report a seattle.gov/city-light website issue
Help make our website the best it can be! Contact the City Light webmaster if you find broken links, typos, or other errors that need fixing.
Media Inquiries
Tour our online media kit or call (206) 386-4233
Public Disclosure Requests
Please use the City of Seattle Public Records Request Center to submit a public disclosure request. City Light specific contacts:
Jeff Wolf
Matt Cantrell
SCL_CityLight_PDR@seattle.gov
(206) 684-7998
Contact us if you have any questions about application requirements for your project:
- For projects up to 1 MW, find the Electric Service Representative assigned to the location of the property.
- For projects 1 MW or greater, view our Electric Service Engineer map.
Find and apply for jobs with City Light and find contact information for our Apprenticeship and Internship offices on our careers pages.