Need to pay your bill by phone or mail?

No problem. Simply call (206) 684-3000 to pay by credit or debit card, or mail a check to:

City of Seattle
PO Box 35178
Seattle, WA 98124-5178

Please remember to include your account number on your check.

Need Help Paying Your Bill?

We offer resources for customers that need help paying their energy bill. Learn about the programs available and if you may be eligible for financial assistance.

Learn more about payment assistance programs.

Understanding Your Bill

Learn how to read your bill so you understand the charges.

View an example of a bill.

Need to Set Up a Payment Arrangement?

Talk to us about setting up a payment arrangement if you are struggling financially or want to better manage your budget with set monthly payments.

Learn more about payment arrangements.

Dispute a Bill

If you believe you have experienced a billing error and you would like to dispute a bill, there are four possible steps to the bill dispute process:

  • Step One: A Customer Service Representative reviews your bill and adjusts any billing errors or explains the charges.
  • Step Two: If you are unsatisfied with the outcome of the review, you can ask to speak to a Customer Service Supervisor, who will review the bill and any details you provide. If adjustments are approved, the supervisor will make the necessary adjustments. 
  • Step Three: If you disagree with the supervisor's decision, you can request a review by a Customer Service Manager. The Customer Service Manager will review the bill and details you provide and either support the decisions already made, or make a new decision and make adjustments as necessary. 
  • Step Four: If you disagree with the Customer Service Manager's decision, you may request a review by the Hearing Officer. A Hearing Officer review is only used when all previous channels have been already used. You must file an appeal in writing within 15 calendar days after completion of the Customer Service Manager review.