Transportation Network Company Driver Deactivation Rights Ordinance

Deactivation Appeals Panel

Rules: SHRR Chapter 200

Seattle Municipal Code 14.32


  As of July 1, 2021, the Transportation Network Company (TNC) Driver Deactivation Rights Ordinance

  • Protects drivers from unwarranted deactivation from a TNC's platform.
  • Grants a right to challenge unwarranted deactivations before a neutral arbitrator ("Deactivation Appeals Panel process"). 
  • Creates of a first-in-the-nation Driver Resolution Center (DRC) to provide drivers with culturally competent outreach and education as well as fee-free skilled representation in deactivation disputes.  

OLS has released a number of resources, such as required notices, templates and forms to help drivers and companies understand the Deactivation Appeals Process and comply with the notice requirements of the law. These are available on the Deactivation Appeals Panel page.  

Help for Drivers: If you are a TNC driver and are looking for information about your rights or if you have been deactivated and are looking for help about your options/next steps, the Driver Resolution Center (DRC) may be able to assist. The City of Seattle has contracted with Drivers Union to provide support and services to TNC drivers. Services include free consultation and representation in deactivation disputes, and outreach and education about Seattle labor standards. Drivers do not need to be union members to access DRC services. Drivers Union also provides free in-language services for drivers whose primary language is not English, such as interpreters and information written in other languages.


Driver Resolution Center c/o Drivers Union       
Email:  support@driversunionwa.org  
Phone: (206) 812-0829        
Website:  https://www.driversunionwa.org/deactivation