TNC Driver Resolution Center (TNC) Funding

The Transportation Network Company (TNC) Driver Deactivation Rights Ordinance (DRO) protects TNC drivers, such as Uber and Lyft drivers, from unwarranted deactivation, an action that blocks drivers' access to the online platform that allows the driver to provide rides to customers. The law provides a venue for drivers to challenge those deactivations before a neutral arbitrator and creates supports for drivers to assert their rights.

Through a competitive Request for Proposal ("RFP"), announced in March under the Office of Labor Standards, Drivers Union was selected to deliver the first-in-the-nation Driver Resolution Center (DRC) services at no cost to TNC drivers and consistent with the requirements of SMC 14.32. Specifically, the organization will provide:    

  • Consultation and support services to drivers facing deactivation; 
  • Direct legal representation to drivers in deactivation arbitration proceedings;   
  • Outreach, education, and support to drivers about their rights; and
  • Culturally and language-specific services to drivers in the primary languages that drivers speak.

Drivers Union will work with Teamsters Local 117 as a contracted partner.

For information, please contact us at labor.standards@seattle.gov or call us at (206) 256-5297. If you prefer to communicate in a language other than English please tell us: your name, preferred language, and contact number. Our office will then call you back with an interpreter from Language Line on the line.

2021 - 2022 Recipient 

*18-month contract period from July 1, 2021 to December 31, 2022. The amount of project funding is contingent upon the certification of the availability of sufficient revenue by the City Budget Office and upon sufficient appropriation by City Council in 2021 and the 2022 adopted budgets. The length of contract, and funding amount may be subject to change.   

                      Amount Funded     Partner Information  Community of Focus  
Drivers Union    $5,025,000*    Teamsters Local 117    Eligible TNC drivers 

Community Resources: 

More Information about legal protections 
For more information about the TNC Driver Deactivation Rights Ordinance and the Deactivation Appeals Panel process, please visit our page by clicking here.   

Help for Drivers 
If you are a TNC driver and are looking for information about your rights or if you have been deactivated and are looking for help about your options/next steps, the Driver Resolution Center may be able to assist. The City of Seattle has contracted with Driver's Union to provide support and services to drivers, including free consultation and representation in deactivation disputes and outreach and education about Seattle labor standards.

Driver Resolution Center c/o Driver's Union      
Email:  support@driversunionwa.org               
Phone: (206) 812-0829               
Website: https://www.driversunionwa.org/deactivation