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Payment Plans & Bill Assistance

Seattle City Light is disconnecting customers for non-payment. City Light has flexible payment plans available to all customers. For income-eligible residential customers, we have bill assistance programs available, including emergency bill assistance and the Utility Discount Program. If your electricity has been disconnected, call (206) 684-3000 Monday – Friday 7:30 am – 6:00 pm to discuss your options.

Life Support Equipment

If someone in your home is dependent on life support equipment, we provide assistance to help you maintain safety during planned and unplanned outages.

When you enroll for Life Support Equipment assistance with City Light, we provide:

  • Personal notification of planned outages – so you can prepare for them
  • Notifications about unplanned outages that will likely last more than 8 hours – so you can plan for additional backup power
  • Assistance with maintaining electrical service if you fall behind in paying your bill

By enrolling, we have visibility to your location and needs so we can help keep you informed and prepared.

Enroll in Life Support Equipment Program

To enroll, print and complete the enrollment application (view in: 繁體中文 / Chinese (Traditional) | 한국어 / Korean | Af-Soomaali / Somali | Español / Spanish | Tagalog | Tiếng Việt / Vietnamese). You will need to have a licensed healthcare provider complete the certification form. Once complete, mail or fax the form to City Light as directed on the form.

We will put a code on your account indicating your participation in the program and alerting City Light staff of your documented medical needs.

Enrollment in the program must be updated every year. Please contact Seattle City Light immediately if you are no longer using life support equipment or have any changes to your needs or contact information.

Helpful Tips for Managing Outages with Life Support Equipment

While we cannot guarantee that you won’t experience an outage, we work with you to be prepared. Consider the following if you rely on life support equipment:

Still have questions? Contact us

City Light

Debra Smith, General Manager and CEO
Address: 700 5th Ave, Seattle, WA, 98104
Mailing Address: PO Box 34023, Seattle, WA, 98124-4023
Phone: (206) 684-3000
SCL_ExternalComms@seattle.gov

Seattle City Light was created by the citizens of Seattle in 1902 to provide affordable, reliable, and environmentally responsible electric power to the City of Seattle and neighboring suburbs.