About Us

First established in 1965 as the "Citizens Service Bureau," in 2007 we changed our name to "Customer Service Bureau." Our mission is to help customers access City services while providing exemplary customer service.

The Customer Service Bureau:

The Customer Service Bureau does not:

  • Handle complaints about elected officials or their staff. This includes the Mayor, City Councilmembers, the City Attorney and Municipal Court Judges.
  • Handle complaints outside City government (e.g., King County, Washington state or the federal government).
  • Handle complaints about private businesses or nonprofit agencies.
  • Have the authority to require City departments to take action or change policy.

If I have a complaint or service request, what do I do?

  1. Check our list of popular online service requests to see if any relate to your request.
  2. Ask the Customer Service Bureau to help you figure out whom to contact about your concern or service request. You can:
  • Use our online form.
  • Call us at 206-684-CITY (2489).
  • Visit us on the first floor of Seattle City Hall, 601 Fifth Ave.