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Customer Service Bureau Open at City Hall

The Customer Service Bureau kiosk in City Hall is now open! Hours of operation are Monday through Friday from 8 a.m. to 5 p.m. Learn more

Thank you for contacting the Customer Service Bureau!

Whether your contact concerns a compliment, complaint, comment, request for service or suggestion, we are committed to listening to what you have to say. Please select from the list below. 

If your inquiry is related to an issue that resulted in damages for which you believe the City is responsible and you would like to file a claim, please visit the Filing a Damage Claim website for more information and the required claim form.

Popular Services

Animals and pets
Report concerns about noisy animals, leash violations and removal of animal remains.
Service request form | More info

Clogged drains
Report a blocked or clogged storm drain.
Service request form

Damaged sidewalks
Report a sidewalk safety issue.
Service request form | More info

Illegal dumping/needles
Report illegal dumping or used needles for removal from public property.
Service request form | More info about illegal dumping

Also see guidance for reporting discarded needles, syringes and other sharps.

Junk storage
Report junk storage on private property.
Service request form | More info

Overgrown vegetation in the right of way
Report overgrown plants and trees in the public right of way.
Service request form

Overgrown vegetation on private property
Report weeds and vegetation on private property overgrown onto any public right of way.
Service request form | More info

Potholes
Report a pothole.
Service request form | More info

Property or buildings
Report a building, land use or environmental code violation.
Service request form | More info

Signals and signs
Report a damaged sign or a traffic signal that is not working.
Service request form

Unauthorized encampments
Report an unauthorized encampment.
Service request form | More info about unauthorized encampments

Full list of services

Don't see what you're looking for? See the full list of request types.

Or you can submit a request to the Customer Service Bureau.

Updated: 11/13/2012

Customer Service Bureau

Address: 601 Fifth Ave., First floor, Seattle, WA, 98104
Mailing Address: PO Box 94726, Seattle, WA, 98124-4726
Phone: (206) 684-CITY (2489)
Fax: (206) 256-5160
Contact us
Hours: 8 a.m. - 5 p.m., Monday - Friday (except holidays)

Our hours: Monday-Friday, 8 a.m. to 5 p.m.