Taxi, for-hire and TNC complaints or compliments

File a complaint or compliment about taxi, for-hire or transportation network company (TNC) drivers or their vehicles by calling the Seattle Customer Service Bureau at 206-684-2489 or clicking the button below:

Report a driver who:

  • overcharges
  • refuses service
  • refuses to pick up a passenger
  • is not licensed
  • is reckless or unsafe

Report a vehicle that:

  • is unsafe
  • is dirty or unsanitary
  • has broken or missing equipment

Valid complaints will be resolved in the form of a written apology, reimbursement of fare, or any other reasonable action. For more information, see these pages:

Taxis, for-hire vehicles, TNCs and limos: telling them apart
Taxi fares: How much does a ride cost?

When you call

If you call to file a complaint, be as specific as possible about your experience. A receipt is helpful. If possible provide:

  • date, time, location of incident
  • vehicle description (color, company, car number)
  • driver description
  • where your trip began (in Seattle or outside Seattle)
  • how you requested the ride (on the street, by phone, through online application)