Limo complaints and compliments

File a complaint or compliment about limousine drivers or their vehicles by calling the Seattle Customer Service Bureau at 206-684-2489 or clicking the link below:

File the Complaint or Compliment

Report a driver who:

  • overcharges
  • refuses service
  • refuses to pick up a passenger
  • is not licensed
  • is reckless or unsafe

Report a limo that:

  • is dirty or unsanitary
  • has broken or missing equipment

Valid complaints will be resolved in the form of written apology, reimbursement of fare charges, or any other reasonable action necessary to settle the complaint. For more information, see taxis, for-hires and limos: telling them apart.

When you call

If you call to file a limo complaint, be as specific as possible about your experience. If possible provide:

  • date, time, location of incident
  • limousine company name
  • driver description
  • where your trip began (in Seattle or outside Seattle)