Limo complaints

File a complaint about limousine drivers or their vehicles by calling the Seattle Customer Service Bureau at 206-684-2489. Or fill out the limo complaint form on this page.

Report a driver who:

  • overcharges
  • refuses service
  • refuses to pick up a passenger
  • is not licensed
  • is reckless or unsafe

Report a limo that:

  • is dirty or unsanitary
  • has broken or missing equipment

Valid complaints will be resolved in the form of written apology, reimbursement of fare charges, or any other reasonable action necessary to settle the complaint. For more information, see taxis, for-hires and limos: telling them apart.

When you call

If you call to file a limo complaint, be as specific as possible about your experience. If possible provide:

  • date, time, location of incident
  • limousine company name
  • driver description
  • where your trip began (in Seattle or outside Seattle)

Limo complaint form

Please provide the following information:

(ex: 2:15 am)

(ex: 2:15 am)

A Consumer Protection enforcement inspector will contact you to resolve this complaint. Thank you.