Taxi and for-hire complaints

File a complaint about taxi or for-hire drivers or their vehicles by calling the Seattle Customer Service Bureau at 206-684-2489. Or fill out the taxi complaint form on this page.

After you file a complaint, a representative from either the taxi association or the for-hire business will call you within 24 hours.

Report a driver who:

  • overcharges
  • refuses service
  • refuses to pick up a passenger
  • is not licensed
  • is reckless or unsafe

Report a taxi or for-hire vehicle that:

  • is dirty or unsanitary
  • has broken or missing equipment

Valid complaints will be resolved in the form of written apology, reimbursement of fare charges, or any other reasonable action necessary to settle the complaint. For more information, see these pages:

Taxis, for-hires and limos: telling them apart
Taxi fares: How much does a ride cost?

When you call

If you call to file a taxi complaint, be as specific as possible about your experience. A printed receipt from the taxi meter is helpful. If possible provide:

  • date, time, location of incident
  • vehicle description (color, company, car number)
  • driver description
  • where your trip began (in Seattle or outside Seattle)
  • whether you hailed the cab or called for it by phone

Taxi and for-hire complaint form

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