Cable Service

Seattle IT regulates cable television providers offering service in Seattle and responds to consumer questions and issues. The City has issued non-exclusive cable television franchises with Comcast and Wave.

**Attention: CenturyLink Customers:  CenturyLink has officially discontinued its cable television service (Prism TV) nationwide and, as of April 2021, is no longer a cable television operator in Seattle. Questions regarding the end of Prism TV can be directed to CenturyLink at (888) 809-0979.  For help finding a cable TV service provider option in your area, contact Seattle's Office of Cable Communications on-line at Request Cable Help or call the Cable Line at (206) 684-8498. **

Cable & Broadband Operator Options:

To check your cable and broadband (internet) operator options using the FCC's interactive map, click the following link or on the map below.

Please note that the map data is provided by the FCC on an annual basis and may be subject to minor variation in current providers and broadband speeds. Due to the ongoing federal government shutdown, FCC database availability may be intermittent.

Cable Franchises

To offer cable television service in Seattle, providers must obtain a cable television franchise from the City of Seattle in accordance with Seattle Municipal Code Chapter 21.60. Last revised in 2015, the Code requires cable providers to meet certain technical, customer service, and privacy standards. The City's franchises allow cable providers to offer service city-wide.

Comcast

Comcast is the City's largest cable operator serving approximately 116,000 Seattle subscribers with cable television, telephone and high-speed internet service. Comcast service is available in most of Seattle. To contact Comcast customer service call toll free (800) 266-2278 (800-COMCAST).

Wave Broadband

Wave serves approximately 4,700 Seattle cable subscribers with cable television, telephone and internet service and is the primary cable provider in the Central District. Wave also serves parts of Beacon Hill, Capitol Hill, Queen Anne, the International District and the Central Business District. To contact Wave's customer service call toll free (866) 928-3123

*Rate Increases Effective December 1, 2020.  Wave will be increasing its fees/prices for the following services and equipment:

  • Local Broadcast tier of service will increase by $2.00/month
  • Local TV Stations' fee will increase by $2.62/month
  • Expanded Content channel tier (Basic Cable) will increase by $3.09/month
  • TV equipment rental fee will increase by $1.99/month
  • Cable modem rental fee will increase by $2.00/month
  • Internet Infrastructure fee will increase by $1.20/month

CenturyLink Logo

**Attention: CenturyLink Customers:  CenturyLink has officially discontinued its cable TV service (Prism TV) nationwide and, as of April 2021, is no longer offering a cable TV option in Seattle. Questions regarding the end of Prism TV can be directed to CenturyLink at (888) 809-0979.  For help finding a cable TV service provider in your area, please contact Seattle's Office of Cable Communications on-line at Request Cable Help or call the Cable Line at (206) 684-8498. **