Cable Service

WE ARE SEEKING YOUR INPUT AT THE UPCOMING PUBLIC HEARING ON RENEWING THE FRANCHISE AGREEMENT WITH WAVE BROADBAND.

Seattle City Council is preparing to act on renewing the franchise agreement between the City and Wave Broadband.

The Seattle City Council's Education, Equity and Governance Committee will be holding a public hearing on Wednesday, August 2 at 2 pm in the City Council Chamber. The Council Chamber is on the second floor of Seattle City Hall, 600 4th Avenue, Seattle WA 98104. City Council is considering an ordinance authorizing the Mayor to enter into a renewed Cable TV Franchise Agreement and an agreement regarding additional public benefits with Wave Broadband, and authorizing the Chief Technology Officer to enter into other agreements for the purpose of administering the renewed franchise.

If you wish to provide public comment at the hearing, you may sign up outside the Council Chamber at 1:45 pm on the day of the hearing. Written comments on the proposed ordinance will be accepted until 5:00 pm on September 5. Comments can be mailed to Councilmember Bruce Harrel, P.O. Box 34025, Seattle WA 98124-4025 or emailed to all Councilmembers at council@seattle.gov.

  • For a copy of the proposed ordinance which includes the proposed franchise agreement, visit https://seattle.legistar.com/Legislation.aspx and enter CB 119030 in the record no. field.
  • To review the July 19 Presentation regarding the  Wave Cable TV Franchise Renewal, click here.  

Seattle IT regulates cable television providers offering service in Seattle and responds to consumer questions and issues. The City has issued non-exclusive cable television franchises with Comcast, Wave, and CenturyLink.

Cable Franchises

To offer cable television service in Seattle, providers must obtain a cable television franchise from the City of Seattle in accordance with Seattle Municipal Code Chapter 21.60. Last revised in 2015, the Code requires cable providers to meet certain technical and customer service standards. Today, the City's franchises with CenturyLink and Comcast permit these providers to offer service city-wide. The City's franchise with Wave permits the provider to offer service in the Central Business District, Central District, and portions of Capitol Hill, Eastlake, and Queen Anne. Wave may choose the ability to offer services city-wide upon renewal of their cable franchise in 2017.

Comcast

Comcast is the City's largest cable operator serving approximately 150,000 Seattle subscribers with cable television, telephony and high-speed internet service. Comcast service is available in most of Seattle except for the Central District. To contact Comcast customer service call toll free (800) 266-2278 (800-COMCAST).

Wave Broadband

Wave serves approximately 8,000 Seattle cable subscribers with cable television and internet service and is the primary cable provider in the Central District. Wave also serves the Central Business District and parts of Beacon Hill, Capitol Hill, and Queen Anne. This franchise was originally issued to Broadstripe (Millenium) Communications, which was purchased by Wave in 2012. To contact Wave's customer service call toll free (866) 928-3123.

CenturyLink

CenturyLink is the City's newest cable provider, and started offering service in August 2015. CenturyLink service is currently available to more than 160,000 households in 14 Seattle neighborhoods. Residents can check for service availability at www.centurylink.com. To contact CenturyLink customer service call toll free (800) 244-1111.