Technology Access and Adoption Study

Digital Seattle

The Technology Access and Adoption Study included  a broad survey and focus groups to better understand residents' access and use of technology and internet services, barriers to use, and the support needed to increase access to opportunity. The study guides digital equity programs and grant funding.

The new report and data shows progress and remaining barriers for communities in need. This is also the first Seattle community survey since the passage of the City's Internet for All resolution in 2020.

The study was designed to include diverse voices, collect actionable data, respond to critical needs, and use best practices in responsive community information gathering.

Reports and Key Findings 

Information and results from the most recent Technology Access and Adoption Study are available in various formats:

  1. A Short Summary Report of Key Findings has been translated in the top languages in Seattle: (English, Chinese, Vietnamese, Somali, Tagalog, Korean, Amharic, Russian, Japanese, Tigrinya, Arabic, Oromo, Hindi, French, Ukrainian, Kmer)  
  2.  A Longer Summary Report  
  3. An in-depth Technical Report
  4. An in-depth Report from the Focus Groups
  5. A Data Dashboard

Full data sets, crosstab banners, and survey materials are available on the Technology Access and Adoption Study Background page.

Information Technology

Rob Lloyd, Chief Technology Officer
Address: 700 5th Ave, Suite 2700, Seattle, WA, 98104
Mailing Address: PO Box 94709, Seattle, WA, 98124-4709
Phone: (206) 684-0600
Phone Alt: Cable TV & Internet Discount Information: (206) 684-8498
SeattleIT@seattle.gov

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