SCERS's customer service window hours are from 9:00 am to 4:00 pm on Tuesdays, Wednesdays, and Thursdays. The Pacific Building front doors will be unlocked during this time frame. If you need to access the office outside of our service window hours, please call building security at (206) 276-5782 to be let in the building. Please call us at (206) 386-1293 or email us at retirecity@seattle.gov if you have questions.