Panoramic aerial view of the Seattle cityscape on a clear day, showcasing a dense arrangement of various high-rise buildings. To the left, the Space Needle stands out against the blue sky, while to the right, the urban architecture transitions into a waterfront with numerous boats and docks visible. The natural landscape includes vast water bodies and greenery surrounding the metropolitan area.

We commit to providing you accurate and timely billing, services, and support.

We promise to provide you with accurate bills, payment options, and help when you need it. We offer equitable financial support and the following services:

We commit to helping you manage and reduce your utility costs.

We're here to help you save on your bills while promoting environmental conservation. We offer these services to support you:

We commit to providing you with quick and reliable customer service.

We want to make it easy for you to get answers about your utility services – online, in person, by phone, or in writing. Our representatives are knowledgeable and respectful. You can expect them to help you through the following services:

  • We provide a Utility Services Website for you to manage your account information. You can pay bills, start or stop service, and find helpful information.
  • We have customer service representatives available at (206) 684-3000 on weekdays from 7:30 a.m. to 6 p.m. You can ask questions, make payments, and talk about payment options with us.
  • We have Customer Service Centers throughout the city so you can pay your bill in person.
  • We have customer service counters that you can visit. You can get help with payments and answers to your questions on the fourth floor of the Seattle Municipal Tower in downtown Seattle.

We commit to supporting you with resources that are easy to access and understand.

We celebrate the diversity of our region and want to help in a way that works best for you. This means providing help in many languages and formats that meet your needs.

  • We offer help in many languages on our utility bill assistance and Utility Discount Program webpages.
  • We provide translated materials and interpretation services at no charge to you. You can call (206) 684-3000 on weekdays from 7:30 a.m. to 6 p.m. to speak with an interpreter for free.
  • We have help for deaf or hard-of-hearing customers available. You can call 711 and then enter (206) 684-3000.

We commit to serving you responsibly and transparently.

We are here to give you clear information about your bills and our services. We promise to appropriately manage your money and make that information available.

  • We show how we use ratepayer funds responsibly in our annual reports.
  • We include cost and usage information on customer bills.
  • We tell you about rate changes and major news using bill inserts and other messages.
  • We provide you with estimated timelines for service to help you plan.

We commit to building and maintaining a respectful, helpful relationship with you.

Our goal is to be a partner you can trust. We support and expect safe, respectful treatment of one another. Together, our whole community can thrive.

We promise to be clear, helpful, and respectful every step of the way. We welcome feedback to improve our services. If you need help or have questions, please reach out. We’re here for you.

Translations

Translated information is available below:

Seattle City Light utility workers are performing maintenance on power lines. A bright orange utility truck with a crane and elevated bucket is positioned near the power lines, with one worker inside the bucket working on the lines. Another worker is on the ground, observing or assisting in the task. In the background, there’s an urban skyline with overcast skies. The presence of multiple utility poles and wires indicates this is an area with significant electrical infrastructure.

A woman stands at a kitchen sink, filling a clear glass with water from a stainless steel faucet. The kitchen has wooden cabinets and a window through which sunlight is coming in, illuminating some houseplants on the windowsill. There is a bowl of fruits visible on the countertop to the left.

A fleet of yellow Seattle City Light utility trucks with cherry picker booms parked in a row under a clear blue sky. The vehicles are equipped with various compartments and tools, indicating they are service trucks possibly for electrical maintenance. Each truck has reflective stripes and is marked with identification numbers on the side. The setting is a storage or staging area for a utility company, ready for deployment.

A green and white Seattle Public Utilities waste management truck driving on a paved road with a grassy area to the right along Alki beach. In the background, there is a city skyline under a cloudy sky.

An architectural photograph capturing the modern Denny Substation structure with a geometric, triangular design during twilight. The building features a series of triangular panels, some of which are illuminated from within, casting a warm glow. The structure is surrounded by railings and is part of a larger complex, with other buildings visible in the background under a clear blue sky transitioning to sunset hues.

 

Mayor Bruce Harrell

Address: 600 4th Ave, Seattle, WA, 7th Floor, Seattle, WA, 98104
Mailing Address: P.O. Box 94749, Seattle, WA, 98124-4749
Phone: (206) 684-4000

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Seattle's Mayor is the head of the Executive department. The Mayor directs and controls all City offices and departments except where that authority is granted to another office by the City Charter.