Skip to main content

Effective 08/09/2022:

Our precinct lobbies are open as staffing allows. Please call ahead to ensure availability. You can find your precinct's contact information here.

Service Quality Survey

The Department began conducting Service Quality Surveys in June 2006, and conducts 2-4 surveys per year, spread throughout the year. 

The surveys randomly select people who have called 9-1-1 and had an officer dispatched to assist them to get feedback on the service provided by the department.  Callers are contacted by phone within two weeks of their calls to 9-1-1.

The survey measures: 

  • The overall service callers received as well as
    • The service provided by the 9-1-1 operator.
    • The assistance provided by the officer who responded to the call.
  • Callers views on the responsiveness and quality of service provided by the Department overall and by officers who serve their neighborhoods. 
  • Callers overall feelings of safety in their neighborhoods, how those feelings were affected by the incident that led to their calls to 9-1-1, and how they felt after receiving SPD services. 

Police

Adrian Diaz, Chief of Police
Address: 610 5th Avenue, Seattle, WA, 98104-1900
Mailing Address: PO Box 34986, Seattle, WA, 98124-4986
Phone: (206) 625-5011
Contact Us

Newsletter Updates

Subscribe

Sign up for the latest updates from Police

The Seattle Police Department (SPD) prevents crime, enforces laws, and supports quality public safety by delivering respectful, professional, and dependable police services. SPD operates within a framework that divides the city into five geographical areas called "precincts".