About Facilities and Administrative Services

A Message from the Director

Welcome. The Department of Facilities and Administrative Services (FAS) is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from starting a business or paying utilities, to reporting a pothole, requesting public information or even adopting a new pet.

FAS also acts as the City's "nerve center." Our 500-plus employees span across 11 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities--including police and fire stations--coordinating logistics and emergency management and providing $650 million in City services annually. No matter the need, FAS is here-at your service.

Calvin W. Goings
Department Director 
(206) 684-5200

Want to learn more about FAS?

View some of our publications and reports about our work. 

Calvin W. Goings

Calvin W. Goings

Five Pillars

Our work is guided by five pillars. These pillars keep us accountable to you-our customers.

  • Excellent customer service 
  • Respectful, equitable, collaborative and safe workplace
  • Continuous improvements and financial accountability
  • Economic opportunity through City contracting
  • Stewardship of City assets

See the Five Pillars-FAS' guiding principles.

Stay Connected

At Your Service blog
Want to keep track of the latest news and information coming out of FAS? Stay connected and follow our blog. 

Social Media
FAS has gone social! Follow us on Twitter

Contact us
Need help? Call 206-684-CITY (2489) for assistance and information.

We Work For You

FAS holds itself to a high standard of accountability. As part of our reporting, we produce an annual Fact Sheet highlighting ways we've worked for you. In 2019-2020 alone, FAS teams led or responded to:

187,000 contacts with customers

We provided service through our Customer Service Bureau and seven Customer Service Centers.

$12 million

added in wages to economically distressed communities through the Priority Hire program operated by FAS.


business with regulator licenses/endorsements issued through our Consumer Protection division.


animals cared for annually at the Seattle Animal Shelter

$778 million-plus

of City spending assets overseen.


utility payments processed. 

Our Work

FAS manages 11 divisions that provide essential services to residents of Seattle.

Customer Service Center

Public-facing Divisions

Consumer Protection regulates 21 specific business types including short-term rentals, adult entertainment, marijuana businesses, taxis, - for-hire or TNC vehicles and others to protect consumers.

Customer Service leads the City's 311 phone service and serves constituents through its Customer Service Bureau and eight customer service centers. The division also manages Americans with Disabilities Act Title II compliance and the state's Public Records Act.

Purchasing and Contracting manages bids, public works and contracting needs. The division also supports the City's race and social justice initiative by expanding contracting equity for women- and minority-owned businesses and supporting labor equity on City construction projects.


Seattle Animal Shelter promotes safety and animal welfare by enforcing animal laws, operating sheltering and adoption programs, managing a spay and neuter clinic and providing care and services for over 5,000 animals annually.

FAS employee with a community member

Internal-facing Divisions

Accounting and Budget Services provides everything from budget oversight to financial planning for FAS, other small departments and City executive offices to create transparent, understandable financial reports.

Capital Development plans, designs and builds City structures, facilities and work spaces in a manner that is fiscally responsible, environmentally sustainable and responsibly compliant with equal access for all.        


Facility Operations manages and maintains more than 120 public structures, including offices, parking garages, maintenance shops and police and fire stations.

Fleet Management leads the procurement, maintenance and fueling for the City's 4,000-plus fleet, providing safe, cost-effective and environmentally sustainable transportation for City employees.

Human Resources partners with FAS' diverse group of divisions to support recruitment, hiring, compensation and classification, and performance management in a way that is equitable and fosters a respectful, collaborative and safe work environment.

Logistics and Emergency Management leads emergency planning/procurement, security services, access management, janitorial services, warehouse operations and mail distribution for the City.

Real Estate Services manages a Mayoral directive for innovative and efficient citywide real estate portfolio development. The team acquires, disposes of and leases real property for public purposes. The team also collaborates with City departments on real estate transactions.