Southwest Customer Service Center
Hours
10 a.m. - 6 p.m., Monday - Friday (except holidays)
Passport Hours
Monday to Friday 10 a.m. - 5 p.m.
Accessible Entrance
An accessible entrance and parking is located at the back (south) of the building. The entrance is open 2:30-6 p.m. Tuesday-Friday. If you need to use this entrance on Mondays or before 2:30 p.m. on other days, please call our office at 206-684-7417 and someone will meet you at the entrance.
Closure Dates
Customer Service Centers are closed during the following days:
| 1/1/2018 | New Year's Day | |
| 1/10/2018 | All-staff meeting | |
| 1/15/2018 | Martin Luther King Jr. Day | |
| 2/19/2018 | Presidents Day | |
| 5/28/2018 | Memorial Day | |
| 7/4/2018 | Independence Day | |
| 9/3/2018 | Labor Day | |
| 11/12/2018 | Veterans' Day (observed) | |
| 11/22/2018 | Thanksgiving Day | |
| 11/23/2018 | Day following Thanksgiving Day | |
| 11/24/2018 | Saturday following Thanksgiving | |
| 12/25/2018 | Christmas |
Services
PASSPORT APPLICATIONS
Seattle's Customer Service Centers* accept only DS-11 applications for first-time applicants, minor renewals and certain qualifying adult renewals (DS-11 form only). The standard adult renewal (DS-82 form) is mail in only.
*The Downtown Customer Service Center does not accept any passport applications.
Please allow six weeks for regular processing or two to three weeks for expedited processing. There is an additional fee for expedited processing. For more information, call (206) 615-0725. Download a passport application.
PAYMENT: Credit cards are not accepted for passport application processing. Please bring a check or money order.
HOURS: Varies by location; see individual Customer Service Center pages for details.
- Electric bills (Seattle City Light)
- Water, sewer and garbage bills (Seattle Public Utilities)
- Pet licenses
- Parking tickets and moving violations (credit cards now accepted for Seattle Municipal Court payments)
- Types accepted
- Parking citations (handheld or hand written) - If payment is received within 15 days of issue date
- Parking citations with delinquent notice - If payment is received on or before the notice due date
- Infraction citations - If payment is received within 15 days of issue date
- Infraction/Parking citation payments where amount owing can be verified by the court with a phone call.
- Court Time Pay Agreement - If payment received on or before due date.
- Pre Trial Diversion payments
- Types NOT accepted
- Payments for Restitution
- Payments on items that have been referred to a collection agency
- Payments for citations where defendant is attempting to immediately renew drivers license or auto license
- Citations and or cases with future court dates
- Types accepted
- City and other job opportunities, including Summer Youth Employment
- Community and Neighborhood Organization Contacts
- Crime Prevention and Block Watch Materials
- Food Banks
- Gold Cards (Senior Discounts)
- Heating Bill Assistance
- Land Use and Zoning Information
- Metro Bus Schedules
- P-Patch Community Garden Program
- Weatherization Services
Call 206-267-7100 for an appointment
Visits limited to one 30-minute session per day
For more information about the FACT Act, visit //www.seattle.gov/customer-service-centers/fact-act-overview.