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About

The Downtown Customer Service Center is located in the fourth floor lobby of the Seattle Municipal Tower. We do not process passport applications at the downtown/SMT location.

Available services

The Downtown Customer Service Center will accept payment for these items:

  • Electric bills (Seattle City Light).
  • Water, sewer and garbage bills (Seattle Public Utilities).
  • Pet licenses.
  • Business license renewals.
  • Business license taxes.
  • Parking tickets and moving violations (credit cards now accepted for Seattle Municipal Court payments).

    Types accepted
    • Parking citations (handheld or handwritten), if payment is received within 15 days of issue date.
    • Parking citations with delinquent notice, if payment is received on or before the notice due date.
    • Infraction citations, if payment is received within 15 days of issue date.
    • Infraction/parking citation payments where the amount owed can be verified by the court with a phone call.
    • Court time pay agreement, if payment is received on or before due date.
    • Pre-trial diversion payments.
    Types NOT accepted
    • Payments for restitution.
    • Payments on items that have been referred to a collection agency.
    • Payments for citations where the defendant is attempting to immediately renew a driver's license or auto license.
    • Citations and/or cases with future court dates.

Utility account representative experts provide customers one-on-one Seattle City Light (electricity) and Seattle Public Utilities (water, sewer and garbabe) account maintenance service. Look for the Seattle City Light and Seattle Public Utilities service windows.

The Fair and Accurate Credit Transactions (FACT) Act is designed to give you added protection against identity theft and consumer fraud. If you are opening a new residential utility account, the City of Seattle will verify your identity. For more information about the FACT Act, visit our FACT Act Overview page.