Central Customer Service Center

WE’VE MOVED! We are now serving customers out of our new location at 464 12th Ave. (on the corner of East Jefferson Street and 12th Avenue). If you have questions, please call 206-684-4767.

Phone: 206-684-4767
Fax: 206-233-8561

Street Address:
464 12th Ave.
First Floor
Seattle, WA 98122

Free customer parking available in the lot behind the building. Enter the lot from East Jefferson Street.

Metro Routes: 3 and 4

Central District Groups, Blogs and Websites


9 a.m. - 5 p.m., Monday - Friday (except holidays)
10 a.m. - 2 p.m., Saturday (except holidays)

Passport Hours

9 a.m. - 4 p.m., Monday - Friday (except holidays)
10 a.m. - 2 p.m., Saturday (except holidays)

Closure Dates

Customer Service Centers are closed during the following days:

1/1/2018        New Year's Day
1/10/2018 All-staff meeting
1/15/2018        Martin Luther King Jr. Day
2/19/2018        Presidents Day
5/28/2018        Memorial Day
7/4/2018 Independence Day
9/3/2018        Labor Day
11/12/2018        Veterans' Day (observed)
11/22/2018        Thanksgiving Day
11/23/2018        Day following Thanksgiving Day
11/24/2018        Saturday following Thanksgiving
12/25/2018 Christmas

Service Alert

Attention: Comcast Customers

Beginning September 2015, we will no longer accept cable payments or equipment at the Central Customer Service Center. To pay your Comcast cable bill or return Comcast equipment, visit the Xfinity Cable Store at 900 Lenora St., Suite 116, Seattle, WA 98121.



Seattle's Customer Service Centers* accept only DS-11 applications for first-time applicants, minor renewals and certain qualifying adult renewals (DS-11 form only). The standard adult renewal (DS-82 form) is mail in only.

*The Downtown Customer Service Center does not accept any passport applications.

Please allow six weeks for regular processing or two to three weeks for expedited processing. There is an additional fee for expedited processing. For more information, call (206) 615-0725. Download a passport application.

PAYMENT: Credit cards are not accepted for passport application processing. Please bring a check or money order.

HOURS: Varies by location; see individual Customer Service Center pages for details.

  • Electric bills (Seattle City Light)
  • Water, sewer and garbage bills (Seattle Public Utilities)
  • Pet licenses
  • Parking tickets and moving violations (credit cards now accepted for Seattle Municipal Court payments)
    • Types accepted
      • Parking citations (handheld or hand written) - If payment is received within 15 days of issue date
      • Parking citations with delinquent notice - If payment is received on or before the notice due date
      • Infraction citations - If payment is received within 15 days of issue date
      • Infraction/Parking citation payments where amount owing can be verified by the court with a phone call.
      • Court Time Pay Agreement - If payment received on or before due date.
      • Pre Trial Diversion payments
    • Types NOT accepted
      • Payments for Restitution
      • Payments on items that have been referred to a collection agency
      • Payments for citations where defendant is attempting to immediately renew drivers license or auto license
      • Citations and or cases with future court dates

  • City and other job opportunities, including Summer Youth Employment
  • Community and Neighborhood Organization Contacts
  • Crime Prevention and Block Watch Materials
  • Food Banks
  • Gold Cards (Senior Discounts)
  • Heating Bill Assistance
  • Land Use and Zoning Information
  • Metro Bus Schedules
  • P-Patch Community Garden Program
  • Weatherization Services

Call 206-267-7100 for an appointment

Visits limited to one 30-minute session per day

For more information about the FACT Act, visit //www.seattle.gov/customer-service-centers/fact-act-overview.